Q: Can a 3rd party contractor sue for negative online reviews if no money exchanged hands
We are a 3rd party contractor for Home Warranty companies. And customers of the home warranty company are posting negative online reviews, some for reasons out of our hands, due to our restrictions in our contract with the home warranty company. Can we issue a cease and desist and sue if the review isn't taken down?
A: If you consulted with an attorney regarding such a letter or legal action, they would likely want to see each individual review. If they're negative, it's possible that in itself is not necessarily actionable. An attorney who deals with defamation would examine if they were false and harmful, among other issues (such as the intent, knowledge, or recklessness with which the information was posted). Good luck
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