Stockton, CA asked in Consumer Law for California

Q: Can i Sue money gram for not refunding a cancelled transfer?

I signed up for a MoneyGram account online so I could send a friend of mine whose abroad a loan. MoneyGram cancelled my account and also cancelled the transfer as well. I've been trying to get my money back which was a high dollar amount back but have had one issue after another getting it back. If transfer was cancelled why won't they give back my money?? Please help!!

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2 Lawyer Answers
William John Light
William John Light
Answered
  • Riverside, CA
  • Licensed in California

A: Before you sue, have you complied with the following, from MoneyGram's website?

"CALIFORNIA

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

RIGHT TO REFUND

You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if MoneyGram Payment Systems, Inc. (MoneyGram), does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you.

If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money.

If you want a refund, you must mail or deliver your written request to: MoneyGram Payment Systems, Inc., Manager, Complaints Management, MoneyGram International, P.O. Box 191189, Dallas, TX 75219. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney’s fees pursuant to Section 2102 of the California Financial Code."

moneygram.com/mgo/us/en/m/legal-notices

Tim Akpinar agrees with this answer

1 user found this answer helpful

Daniel Timothy LeBel
Daniel Timothy LeBel
Answered
  • Consumer Law Lawyer
  • San Francisco, CA
  • Licensed in California

A: Recently I helped a consumer obtain a full refund in a similar situation. I would need more facts and to review your documentation to evaluate your situation, but this sounds like a situation where an experienced consumer attorney could help you get your money back.

1 user found this answer helpful

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