Asked in Libel & Slander for California

Q: Business defamation

I own a cosmetic brand in the usa and there's a popular app that evaluates safety of cosmetic products. It rated my products badly and stated they're not safe to use because they contain certain ingredients. These ingredients are researched to be toxic in certain concentrations, which is never the case for cosmetic formulations. This way they are absolutely safe in my (and any other) cosmetic formulas. My formulas (apart from the ingredients lists, which are available online) are trade secret, however by calling my products unsafe the app assumes the concentration of an ingredient (because the ingredient is toxic in certain concentrations) which is a false information about my formulas. Also their reviews scare the people away from my brand. What can I do about that?

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1 Lawyer Answer
Robert Philip Cogan
Robert Philip Cogan
Answered
  • San Diego, CA
  • Licensed in California

A: Many do-it-yourself options do not work in a scenario like this. This fact statement by itself does not appear to establish whether or not a legal a legal wrong has been committed. Many legal and practical matters need to by considered.

If you are not content to incur any losses resulting from this rating, you may wish to consider consulting an attorney.

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