Sacramento, CA asked in Consumer Law for California

Q: Can companies charge more than once without permission?

I placed an order from Zumies over the phone (kept getting error codes from site so called customer service), and after the order was placed, I received an email from my bank stating account was low. Went to check it and was charged $65.20 4 separate times. I called back right away and was told that the other 3 charges would go back into my account and only 1 would go through. My question is, are they allowed to do this without notifying me? It’s been about a week and the money still hasn’t returned to my account but it does say pending. What if I was in need of that money that shouldn’t have been taken out? My package has already been delivered also and transactions should be complete by now.

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1 Lawyer Answer
Leon Bayer
Leon Bayer
  • Consumer Law Lawyer
  • Long Beach, CA
  • Licensed in California

A: Of course not but accidents happen. I am thinking this might have happened when you were making multiple attempts to place the order online.

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