Hesperia, CA asked in Consumer Law, Business Law and Internet Law for California

Q: Hello I am wondering if a lawsuit can be brought against yahoo for strong arming customers into their prem tech suppt.

I called yahoo today about an issue with receiving an email from TIKTOC. I had no trouble getting in my emails on my cell phone or desktop computer at all and use it daily. After speaking to the Agent I was logged out on all devices to my yahoo account then told I had to reset the password. An old phone nbr is linked to the account and as a consumer I have no access to update or change it. When I called back to Yahoo they insisted I have to get Prem Tech suppt for them to update the phone number for me and There is no way for me to do it on my own. I have heard others complained they were also forced to get Prem Tech suppt for the same issue when it was Yahoo who logged me out to begin with. I am disabled and rely on email for communication and feel this is a huge injustice.

1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith PRO label
  • Sacramento, CA
  • Licensed in California

A: It may be considered false or deceptive advertising under California Business and Professions Code § 17200.

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