Hendersonville, TN asked in Consumer Law, Contracts, Products Liability and Collections for Tennessee

Q: 2-fold issue. A vehicle sold to Carvana is still registered to me, impounded and repossessed.

2-fold issue. I sold a car to Carvana 5/16/21 — they failed to register it to the new owner. It's still in my name, has been impounded somewhere in California and also failed to do a back-out with Bridgecrest on the loan. I've received letters from the CA DMV, San Bernadino Police Dept. and the tow yard where it impounded. All of this over a course of 6 months. We've since moved to Hendersonville. The car has now been repossessed as of today according to Bridgecrest and has hit my credit, as well as 8 months of delinquency. I have (had) a 780 credit score. I've tried to solve this issue with Carvana for the last 8 months. I'm mostly hung up on. The last call, they suggested I fly out to California to go to the DMV. The bigger issue is the credit. Bridgecrest has been very, very helpful trying to resolve it. Carvana essentially hung up on the both of us in a 3 way call. I have the purchase agreement from 5/21 and a letter from Carvana saying I do not own the vehicle.

1 Lawyer Answer
Barry W. Kaufman
Barry W. Kaufman
  • Consumer Law Lawyer
  • Jacksonville, FL

A: Time to retain an attorney. It seems you've hit the wall with Carvana.

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