Clarksville, TN asked in Consumer Law and Real Estate Law for Kentucky

Q: I toured an apartment and began the process of the application process through their website.

I was not asked to pay any application or reservation fees at the time. I also never finished the application process (did not provide pay stubs or pet information) and backed out mid-way through because I decided on another location. The leasing office told me (in writing) I did not owe them any money since I was never actually approved for the apartment. Now I am getting emails about paying them $215 from their billing department. I have provided the billing department with the emails from their leasing office stating I do not owe anything. They are still trying to collect the money, or giving me the run around, saying they are waiting for confirmation from the leasing office...Now no one will even answer my phone calls or emails, but I am still getting emails requesting payment. I'm afraid they are going to send me to collections for a debt I do not owe... Does this warrant legal action? At this point, it feels sketchy and predatory.

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1 Lawyer Answer
Timothy Denison
Timothy Denison
  • Consumer Law Lawyer
  • Louisville, KY
  • Licensed in Kentucky

A: You don’t owe them any money (unless you signed something agreeing to pay) so do t pay them any money. It’s not worth look egss as l action at this point but you might want to write them a letter saying debt not owed.

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