Q: Is Assurant in the wrong?
My husband has an account with T-Mobile . We have two identical Samsung phones that are completely paid off. He pays for insurance on them through t mobiles insurance company Assurant . In mid October my phone screen had gotten broke and my husband made a claim for a replacement . When he did this he mistakenly put in his phone number on the claim instead of mine thinking because the account is in his name. This last weekend we got a phone bill for $900. Upon hours of back and forth we came to learn of the mix up . Assurant told us the claim is on my husband's phone and my phone we sent in is not the device they were expecting and that they need my husband's phone to be sent in order to take off the charge. Although it his mistake they will not work with us. After days of back and forth and investigations they come back to its a valid charge. They want his phone and refuse to send us the broken one we sent in. They want two completely paid off phones and we get nothing ??
A:
I'm sorry for your issues. Your post is unclear to me.
They are asking allegedly to see the phone the claim was made under?
You have a 'scrivner's' error, where the wrong phone number was used?
T-Moile, I've had for about 20 years, has USUALLY excellent customer svc.
It was ATT's poor service that made me switch. I've never looked back.
Any particular reason you did not try it IN store? That may have alleviated
this issue. It STILL might? IF you go in to the store and talk to the mgr. s/he
should reach out to the powers at be and help straighten it out. IF NOT,
open a ARBITRATION against them and pay the $250.00 to get it moving.
THEN they will be billed about 5 grand upfront to fund the arb, or should be.
They may not want to pay that amount and may in fact finally deal with you?
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
