Asked in Civil Litigation, Small Claims and Contracts for Florida

Q: Can I sue remitly for not delivering money on time ? And for all the hardship caused to the receiver, and all the stress

Can I sue remitly for not delivering money on time ? And for all the hardship caused to the receiver, and all the stressed they caused me dealing with agents and supervisor in some others country that don't even speak English correctly to understand what they say... I escalated the issue and they tell me I have to wait 7 business days to get an answer. Thier main advertisement is the speed and easy dealing customer service support... But nothing

1 Lawyer Answer
Charles M.  Baron
Charles M. Baron
  • Hollywood, FL
  • Licensed in Florida

A: The first issue here is whether Remitly breached its contract with you. You agreed to a set of terms and conditions, probably by clicking on a box on-line. You must read those terms and conditions. They might contain waivers of liability for delays, and they probably contain language on procedures to follow for any claim or dispute. Additionally, look for any waivers of liability for consequential and incidental damages, which are damages caused by the breach indirectly, as opposed to your direct damage of how much you paid for the service. Such waivers are likely to be there. If you agreed to a waiver of any kind, you can't make a claim for whatever you waived. Once you read the terms and conditions, you'll have a better idea of where you stand, and if you're unsure of the meanings, reach out to a lawyer or send in another inquiry. Your second issue is whether you can claim money damages due to "stress" in this situation, and I assume you mean emotional distress. For breach of contract claims, no, you can't. In any event, you can lodge a consumer complaint with the Fla. Dept. of Agriculture and Consumer Services.

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