Ellicott City, MD asked in Consumer Law and Lemon Law for Maryland

Q: Can I file a consumer complaint if a brand new car had problems

I purchased a new 2021 Jetta in April 2021. In September 2022 during regular oil change the dealer told me the rear brakes were down to a 1 which was really odd for a brand new car with less than 15000 miles.

They also said VW won't cover the repairs since it was just outside the brake warranty period of 1 year.

So I got the repairs done from Midas instead of the dealer because they were cheaper.

In January 2023 I got a letter from VW indicating they had extended the brake warranty to 2 yrs and if I had incurred any charges in that period for repair they would re imburse me.

When I submitted my claim they refused it saying the brakes were aftermarket and they only guarantee genuine VW parts. The only reason I had to go aftermarket is because the genuine parts were costly and the VW dealer told me it's outside warranty.

I feel like they should re imburse me just because of the bad brakes they used and they were aware of the issue.

Is this worth filing a consumer complaint?

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1 Lawyer Answer
Mark Oakley
Mark Oakley
  • Rockville, MD
  • Licensed in Maryland

A: Go the the Maryland MVA website and look up dealership complaints. They have an entire complaint process for consumers who have issues with dealerships. In addition, some counties, such as Montgomery County, have rather robust consumer affairs offices that deal with car dealership and repair complaints.

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