Q: Ordered products online. Never got the products. Found company Chapter 13 on 11/21. Website took my money. What to do?

A: File a fraud complaint with the authorities. Hire a lawyer to file a proof of claim and possibly snd adversary proceeding in bankruptcy for you.

A: Maui has recently faced some serious challenges involving weather and wildfires. The most recent devastating wildfires have made international news. This may not be a matter of deliberate fraud. It may be that shipping and other resources are tapped out addressing these catastrophic challenges, and your jam & jelly order isn't really among the highest of their priorities right now.

If you used an electronic form of payment (which is common when placing online orders), I would notify the credit card company or P2P processor that you never received the goods you ordered and request that the charges be reversed.

If that doesn't work, I would send a polite email to the company notifying it that you never received the products you ordered and request a refund.

The 2021 Chapter 13 bankruptcy is not of great concern in my opinion. A Chapter 13 is a consumer reorganization and it is not uncommon for a small business owner to continue operations while working to pay off prior creditors in a Chapter 13 case. Since your order was significantly post-petition, it shouldn't really be affected by the bankruptcy.

A: Given the bankruptcy filing, you may consider filing a claim as a creditor in the Chapter 13 bankruptcy case to potentially recover your money; keep in mind that Chapter 13 involves a repayment plan where creditors might get paid over time. You may also contact your payment provider (like your credit card company or bank) to dispute the charge, explaining the situation and providing any necessary documentation. Additionally, you might consider reporting the issue to consumer protection agencies, to assist in investigating or addressing such matters.