Q: I'm asking for my elderly parents. Wondering if this worth to go further.
They hired a company to repair their roof. During the repair, they found the wood was rotted. They couldn't go on to the next step because we were told that they had to run it through the insurance company. They put a tarp on the roof which I assume it wasn't not secure enough. We had a rain storm and water leaked in the attic, second and first floor. We notified the company and was asked to come in to talk about the next steps. The insurance will not cover the wood. My parents took out a loan for the wood to be repair. We told that they will take of care the damage to the ceiling after the roof is repair. After weeks, someone came by to stain the damages and was told they will be back to finish. They never came by. Now they want the second payment that was sent to my parents from the ins company. But they need to finish the repair as promise. The company had their lawyer send a letter requesting for payments plus interest.
A: If the insurance money was sent for the repairs to pay for the repairs that the contractor is doing pursuant to a budget that they submitted to the insurance company, then yes, you have to give the money to them in order to keep them under the obligation to finish the work. If there is a problem with the work then be sure to let the insurance company know what is going on.
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