Chino, CA asked in Consumer Law and Civil Litigation for California

Q: I was taken to ER by ambulance car left at store parking manager was notified car towed next day fees too much

I also live in my car this happened in city of industry I need help. Should my car been towed even if management knew I wasn't abandoning it and hospital nurse also called next day to ask about my car and let them know I was still at hospital. My car was there still but towed the next day. Fees are now over $800 it's been 9 days. No police was involved. All tow company requires is ID of registered owner and fees. But is there any rule or law that can help me out with this issue. I recently got discharged and I have nothing I'm worse than before can't do my side jobs nothing I need help. Tow company too expensive how can I get them to lower or waive their fee

2 Lawyer Answers

A: I'm sorry for your ordeal. It could be worth explaining the situation to the company - under the circumstances, many people would be sympathetic and understanding. Good luck

James L. Arrasmith
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Answered

A: In California, the towing of vehicles from private property like store parking lots typically follows specific rules. If the store management was notified and aware of your situation, and especially since the hospital nurse called the next day, there might be room to dispute the towing under the circumstances of your emergency.

However, towing policies can vary based on the property owner's discretion and the agreements they have with towing companies. To address this situation, your first step should be to contact the store management and explain your situation. They might be able to intervene on your behalf with the towing company, especially since they were informed about your emergency.

Simultaneously, reach out to the towing company. Explain your situation, including your hospitalization and that you live in your car. They may have policies for fee reduction or waiver in extenuating circumstances.

If these steps don’t yield a resolution, you may want to seek legal assistance. Some legal aid organizations in California offer help to individuals facing financial hardships, especially in cases involving basic needs like housing and transportation.

Remember, prompt action is crucial in these matters, as fees can accumulate daily. It’s important to communicate your situation clearly and seek any possible assistance as soon as possible.

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