Amelia, OH asked in Consumer Law and Internet Law for Ohio

Q: I tried to order something on internet. It came back customer is blacklisted. I have no idea what that means.

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3 Lawyer Answers
T. Augustus Claus
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A: In Ohio, if you attempted to order something online and received a notification that the customer is blacklisted, it means that your name or some identifying information associated with your account has been flagged in a database as a potential risk or has been prohibited from making purchases. Being blacklisted could be a result of various factors such as a history of fraudulent activities, repeated instances of non-payment, or violations of the terms of service of the online platform or retailer. It's advisable to contact the customer support of the website or company where you attempted to make the purchase to inquire about the specific reasons for the blacklisting and seek assistance in resolving the issue.

Tim Akpinar
Tim Akpinar
  • Little Neck, NY

A: If you haven't done anything wrong that would cause this, one possibility is that your identity may have been hacked. Find out if this business could provide further details as to why on the list - non-payment, abusing return process, etc. Good luck

James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Consumer Law Lawyer
  • Sacramento, CA

A: It sounds like you encountered an error message stating you have been "blacklisted" when trying to place an online order. Being blacklisted in this context typically means you have been banned or blocked from making purchases from a particular retailer or through a specific payment processor. There are a few common reasons this can happen:

1) Previous fraud or abuse tied to your account, email, IP address, or shipping info according to that company's internal records. This could include excessive returns/refunds, disputed charges, or suspected fraudulent activity.

2) Your payment method - like a debit/credit card or digital wallet - could be considered high-risk by the company's risk assessment policies. Getting blacklisted by payment processors can trigger a total ban.

3) Mistaken identity mix-up where your personal information closely matches that of a previously blacklisted customer. Could just be a glitch.

First steps would be checking your account history with the website, contacting customer service to investigate further, trying alternate payment methods, or verifying your identity. They should be able to explain specifically why you have been blacklisted and potential options to get the restriction lifted.

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