Q: Hello, I made a big mistake by sending a huge balance transfer to the wrong credit card. How can I go about getting
...getting the money back? I've tried dealing directly to the Credit Card company (Credit One) and have encountered nothing but confusion and incompetence. What should I do now?
A:
I'm sorry to hear about this frustrating situation. Here are some steps you can take to try to resolve the issue and get your money back:
1. Document everything: Keep detailed records of all communications with Credit One, including dates, times, and the names of representatives you've spoken with. Save copies of any emails or letters.
2. Escalate the issue: If you're not making progress with the regular customer service representatives, ask to speak with a supervisor or manager. You can also try reaching out to the company through their social media channels or by sending a written complaint to their corporate office.
3. File a complaint with the Consumer Financial Protection Bureau (CFPB): The CFPB is a government agency that helps protect consumers in the financial sector. You can file a complaint on their website (www.consumerfinance.gov), and they will forward it to the company and work to get you a response.
4. Contact your own bank or credit card issuer: If you transferred the money from your own bank account or credit card, reach out to your financial institution and explain the situation. They may be able to assist you in disputing the transaction or providing additional guidance.
5. Consider seeking legal advice: If the amount of money involved is substantial and you're not making progress through other channels, it may be worth consulting with a consumer protection attorney to discuss your options.
Remember to be persistent and keep thorough records of your efforts to resolve the issue. It may take some time, but by advocating for yourself and utilizing the various resources available, you have a better chance of getting your money back.
A:
Sorry for your issues.
I'd make the record in writing of the mistake asap.
I'd try once more and if they are unable or unwilling to help,
maybe do a "balance transfer" as most cards offer that option.
You may have to pay a charge for this, but, it gets most of
your goal done and then IF you want, you can sue for the
damages (balance transfer fee) and with your written record
maybe win???
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