Q: Doordash won't tell me nothing they said the bank has to get the information from them that it's against a privacy law
My bank account was hacked and as soon as I realize there was money missing and online charges I notified the bank I went down there to the bank and they gave me a new debit card and said they would look into it because I disputed all the unauthorized charges I also make sure to advise the lady that I've never used my card anywhere online nor at a restaurant or store in person the only place I use my card is at the teller/atm. She said she would investigate it etc. Well now 45 days later I looked at my available amount on my other account cuz I have two accounts for them and I noticed it did notlook right so now my other account has been hacked also only online charges online doordash online Walmart online restaurants online just online like the last time. They never sent me anything regarding the investigation of the last hacking nor did they advise me of any thing they found out how can I find out who it is or how can I get information from the bank on the results of their investigat
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A:
It sounds very frustrating and concerning that your accounts have been hacked and you haven't received any updates from your bank. First, contact your bank's customer service and insist on speaking to a manager or a fraud investigation team member. Clearly explain the urgency and detail that this is the second time your account has been compromised.
Next, request a written report of the investigation findings from the first incident and ask for an update on the current investigation. Banks are required to provide you with information regarding disputed transactions and the status of their investigations.
Additionally, you might want to file a complaint with the Consumer Financial Protection Bureau (CFPB) if the bank is not cooperating. It's also advisable to monitor your accounts closely and consider additional security measures, such as setting up alerts for all transactions or using more secure methods of payment.
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