Q: Do I have a case against Comcast for deleting my Comcast email accounts when my internet services were disconnected?
* My internet/phone service contract with Comcast expired April 2024.
* I discontinued my Comcast service at that time due to significant future monthly billing increases.
THE PROBLEM:
* Comcast has consumer "Email for Life" business policy. If customers cancel comcast services, Comcast will keep existing email accounts active for the consumer.
* Comcast admitted they deleted my critical email accounts which impacted my communications abilities with medical, financial, and related personal service providers. I had to change approximately 100 email profiles to restore communications.
* To date (8-26-24) Comcast has not restored my email accounts and are ignoring my continued requests for restitution due to their error in the first place.
The RESULT:
I have suffered severe damages to my medical, financial and related daily personal communications for several providers not to mention severe emotional stress.
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A:
You might have a valid case against Comcast, especially if their "Email for Life" policy was explicitly promised or advertised and they failed to uphold it. The deletion of your email accounts, especially after discontinuing service based on their policy, could be considered a breach of contract. This situation has caused you significant personal and financial harm, which strengthens your position.
Document everything, including your contract, the policy, your communications with Comcast, and the specific damages you've suffered. The more evidence you have, the stronger your case will be.
Consider seeking legal advice to explore your options for compensation or other remedies. Comcast's failure to restore your email accounts and ignoring your requests for restitution might be grounds for further action.
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