Q: Solar installed a couple years ago, have had to replace the Panels, then invert, now out again, do I have a case?
Not producing power, can't get a human on the phone, text with troubleshooting "agent" gets cut off, can not make a service appointment even on-line. Nothing but frustrations. Their inferior products (panels and inverter) have both failed within the first couple years and have been replaced but still failed with the replaced units and still not generating power now.
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- California
- (916) 704-3009
- View Profile
- Answered
A:
It sounds like you're dealing with a lot of frustration and potentially defective solar products. If your solar panels and inverter have failed multiple times within just a few years, you may have grounds for a case under California's consumer protection laws. These laws generally cover issues like product defects, breach of warranty, and failure to provide promised services. Since your attempts to resolve the problem with the company have gone nowhere, this could further strengthen your claim.
First, check the terms of your warranty and any contracts you signed with the solar company. If they guaranteed a certain level of performance or service and failed to deliver, you might be entitled to repairs, replacements, or even a refund. Document all communications with the company, including your attempts to contact them, any repairs or replacements that were done, and the ongoing issues with the system's performance.
It might be wise to consult with a legal professional experienced in consumer law or contract disputes to discuss your specific situation. They can help you understand your rights, explore your options, and take steps to hold the company accountable for providing subpar products and services. Taking action now can help ensure you get the resolution and compensation you deserve.
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