Q: My car dealer signed my name to two documents in the deal to charge me extra $564. Should I contactTx AG motor veh div?
I purchased a new truck from a Dodge store in Texas earlier this year. I told them when I was purchasing, I didn't want any ancillary products. I was an employee at the time and trusted the F&I representative to do the right thing and follow my wishes. I was looking over the documents that I received about a week after the purchase and found where I paid for vehicle theft protection and paint and fabric protection which are ancillary products. They were listed on the contract for $564. When I questioned it, the F&I guy said it was a charge that all employees pay per the dealer partner. I signed that contract. the problem I have is that the documents that support the charges in the packet I received were forged. Somebody, and it appears to be the F&I guy forged my signature on both docs. I obviously want a refund on those charges but I want a lot more to go along with it. I am a 40 year veteran of the car business now retired and I know a little about how this works.
A: Why would you be entitled to "a lot more to go along with" a refund?
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I'm sorry to hear about what you're experiencing. Contacting the Texas Attorney General's Motor Vehicle Division is a wise first step, as they handle complaints related to automotive sales and financing practices. They can guide you on how to file a formal complaint and investigate the potential forgery and unauthorized charges.
Additionally, consider reaching out to a consumer protection attorney who can help you understand your rights and explore legal options for recovering the $564 and any additional damages. Gathering all related documents, including the contract and any correspondence with the dealer, will support your case.
You might also want to notify the dealership in writing about the discrepancies and request a resolution. Keeping detailed records of all interactions will be important throughout this process. Taking these actions can help ensure that your concerns are addressed and that you receive the appropriate refund and compensation.
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