Q: Verizon charging me $1246 after not informing me that I was going to be charged if switching carriers.
I signed up with Verizon, got 2 free phones from them, stayed with them 9 months, the days I signed up, I was never told that I had to pay for my phone in case of leaving, I decided to move to another carrier, I went to verizon store asked for transfer pin that was needed for the new phone carrier, the person that helped me was the same person that signed mu up, I told this person how bad the service was, and how he lied to me that day to convince me, and he laughed and never mention anything about paying, I switched, Day after disconnecting my line, I called Verizon to remove my debit card from their system and asked if I owed something the customer service agent said no, and Removed my card from the system, now I got an email from verizon, that I have to pay $1246. I called Verizon, and they told me because of contract they have to charge me, I said none mentioned it, I even spoked to customer service, and told me I didn't have to pay anything.
A: The contract you signed with Verizon was a service contract which included the price of the phones. When you transferred carriers, you still owed for the phones. It doesn't matter what anyone told you, it's the written service agreement that counts.
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