Q: Can I get money back from an entity in virgin island. I paid a fees to a company in virgin island but did not service
I am trying to resolve the matter through customer service of the company but not making progress. The company has offices in Arizona too. I paid fees in 4 digit dollar amount with credit card.
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A:
Your best immediate action is to dispute these charges with your credit card company since you paid using a credit card - this protection is one of the key benefits of using credit cards for purchases.
For future recovery efforts, you have multiple paths available: You can file complaints with both the Virgin Islands Consumer Protection Office and the Arizona Attorney General's Office, since the company operates in both jurisdictions. The Federal Trade Commission (FTC) also takes complaints about international business practices, which could be relevant in your case.
Given the international nature of the situation, you might want to consult with a consumer protection attorney who handles cross-border disputes. They can advise whether it's worth pursuing legal action, considering the Virgin Islands' different legal system. Keep detailed records of all your interactions with the company, including dates, names, and copies of any documents or emails - these will be crucial if you need to escalate the matter through legal channels.
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