Q: What are options after reading website's Terms & Guidelines docs and the company refuses to abide by printed words?
A social media company online doc on acceptable use was read and false statements about people prohibited. Only public people had need provide evidence.
I reported the incident for a non-public person while giving evidence and was denied without explanation just sent back to the Terms & Guidelines doc that's more boilerplate than specifics.
The support team cut off communication, so I found lower in the doc a complaint process which prohibits immediate court action. One must submit to a dispute email address for an initial "good faith and amicable" phone or video conference which begins within x days of the submission.
Instead, I get a disrespectful email stating my complaint was passed around the office and everyone agreed with one another and any further comment will be ignored.
If the website company won't honor its own document, what rights exist being I am not a customer and grown tired of the ultimatums and the company dismissing its own rules?
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