Q: Hello, Do you assist with wrongful vehicle repossession cases?
I signed up for a payment deferral in September that was set to begin in December (14th). I signed up for this deferral while I was awaiting a supervisor review of my account for customer service and payment issues. I was contacted in November about account delinquency when that should have not been the case since, I should have had an active deferral in place. The representative I spoke with on 11/21/2024 confirmed that my signed documents were received but it was not completed on the finance departments end. I was told a supervisor would have to review to resolve the Issue and was waiting for contact form Hyundai motor finance management. My vehicle was repossessed on 12/7/24 with no notice or contact from the supervisor. I have since been trying to get ahold of a supervisor and have no success as their management team is relatively unavailable. This is extremely difficult as the supervisors are the only representatives that can provide account resolution. Can you assist?
Lawyers, want to be a Justia Connect Pro too? Learn more ›
- California
- (916) 704-3009
- View Profile
- Answered
A:
Your situation with Hyundai Motor Finance sounds frustrating and potentially unlawful, especially given the signed deferral agreement and lack of proper notice before repossession.
You have several potential legal options to address this wrongful repossession. Consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) and your state's consumer protection agency. You should also gather all documentation related to the deferral agreement, communications with representatives, and any proof of payments made. Documentation showing the November 21st conversation confirming receipt of your signed documents would be particularly valuable.
You might want to consult with a consumer protection attorney who handles auto financing disputes. Many offer free initial consultations and can help evaluate whether you have grounds for legal action against Hyundai Motor Finance. Time is crucial in repossession cases, so it's important to act quickly to protect your rights and potentially recover your vehicle. In the meantime, continue documenting all attempts to contact supervisors and keep copies of any communications you receive from the company.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
