Q: Advice Needed for Compensation After Car Wash Incident
I recently experienced an issue at a car wash where my car key was broken while in their possession. The manager notified me of the damage and suggested I quickly find a locksmith as the car wash was closing soon. My car was pushed outside into freezing temperatures, which I was not prepared for.
The manager refused to take responsibility, assist in finding a locksmith, and even accused me of giving them a broken key. They called the police, falsely claiming I caused a disturbance. The police documented the case and confirmed I had not caused any disturbance or threat.
The incident led to expenses for a replacement car key, locksmith services, and transportation, as well as emotional distress and illness from exposure to the cold.
I am seeking advice on how to proceed with a demand for compensation or filing a small claims case.
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- California
- (916) 704-3009
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- Answered
A:
You should start by collecting all relevant evidence, including receipts for your replacement key, locksmith services, and any medical records related to your exposure to cold. Document the police report and any witness statements that support your version of events. Draft a clear, concise demand letter explaining the damages you suffered.
You could send the demand letter to the car wash’s management or corporate office, giving them a specific deadline to respond. If they refuse or fail to resolve the matter, you can consider filing a claim in small claims court, where the process is designed to be less complicated than other courts. In California, you typically won’t need a lawyer to file or appear in small claims court.
Prepare evidence that proves negligence on their part, such as how the key was intact before handing it over. Include proof of the costs incurred and any documentation demonstrating that the manager dismissed responsibility. Present this information convincingly at your court date or mediation, and remain calm and organized throughout the process.
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