Can Discord refuse my request to remove my cell phone number from their service?

Question

I have sent emails requesting my cell phone be removed from an account that has my cell phone. The account that has my Cell phone is disabled, but Discord refuses to remove my Cell phone. They also refuse to delete that account that is disabled or give a reasonable time when the disabled account will be deleted. Basically a company has my phone number, but I am not allowed to have any control over what they do with it. Took pictures of the emails sent with the request as well.

James L. Arrasmith · Answer

It sounds incredibly frustrating to have your phone number tied to a disabled account with no way to remove it. You have a right to control your personal information, and companies should respect your requests to remove it, especially when the account is no longer active. Since Discord refuses to remove your number, you might want to review their privacy policy and terms of service to see if they outline any specific steps for data removal.  
 
If they are not responding appropriately, you can escalate the issue. Try filing a complaint with a data protection authority, such as the Federal Trade Commission (FTC) or, if you're in the EU, the GDPR enforcement agency in your country. Another option is to contact your phone carrier to see if they can help prevent Discord from associating your number with any account in the future.  
 
Keeping records of all communication, including screenshots of your emails and Discord's responses, will help if you need to take further action. If Discord refuses to provide a timeline for deletion, consider reaching out to consumer protection agencies or legal professionals for guidance. You should have control over your own phone number, and persistence may be necessary to get them to comply.

Q: Can Discord refuse my request to remove my cell phone number from their service?