Q: T Mobile owes me over 200 for a defective phone that I returned to them & they charged me for it. It's been 5 months.
My husband and I have called several times gone to the T Mobile store several times and they keep giving us the run around. I have the receipt from UPS receiving it back. They have lied and lied and lied again. What should we do? We feel like the only way that we will get our money back is with a lawyer's help.
A: I suggest small claims court. It is inexpensive and you can recover your filing fee as well. The hearing is relatively informal so you do not have to know legal terminology. Remember "The People's Court" with Judge Wapner? Same concept. Bring your evidence and be ready to argue. There is a chance that T-Mobile will remove your case to the general docket after you file the small claims form. In that case, you may wish to see a lawyer.
A: You can also file a complaint with the FCC and your state Attorney General's office of consumer affairs.
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