Secaucus, NJ asked in Consumer Law, Contracts and Small Claims for Ohio

Q: i cancelled my airbnb reservation 32 days in advance. The host let me cancel with no fees.

air bnb wants to keep $400, 1st they said the host fees applied. the host let us cancel with no fees or charges. air bnb said then that they were keeping the money since they did their job as an online travel arrangement site. tho i have pictures from the host saying we were cleared & invited us back, & a picture of the website saying we would get the $400 back. so is there a way for me to get my money back legally since they refuse to give me my refund

1 Lawyer Answer
Bruce Alexander Minnick
Bruce Alexander Minnick

A: Technically, your contract was with Airbnb. If you utilized Airbnb's extensive (and costly) international booking system and paid the booking fee, and if Airbnb did everything they promised to do then--unless the contract allows some percentage refund--they should be entitled to keep your booking fee.

Some similar booking agencies will allow you to apply part of the fee to another future booking; ask Airbnb.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.