Q: i cancelled my airbnb reservation 32 days in advance. The host let me cancel with no fees.
air bnb wants to keep $400, 1st they said the host fees applied. the host let us cancel with no fees or charges. air bnb said then that they were keeping the money since they did their job as an online travel arrangement site. tho i have pictures from the host saying we were cleared & invited us back, & a picture of the website saying we would get the $400 back. so is there a way for me to get my money back legally since they refuse to give me my refund
A: Technically, your contract was with Airbnb. If you utilized Airbnb's extensive (and costly) international booking system and paid the booking fee, and if Airbnb did everything they promised to do then--unless the contract allows some percentage refund--they should be entitled to keep your booking fee.
Some similar booking agencies will allow you to apply part of the fee to another future booking; ask Airbnb.
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