Q: Are we still Responsible TO PAY ATT for our business line AFTER A YEAR OF THEM NOT BILLING OR NOTIFYING US?
Early 2018 they were overcharging our acct & said they have a right to change rates anytime! ATT then offered another plan which was really similar to what we had with the original rates. They said there would be readjustments & credits initially sent & it would balance out. I re- verified our email (was same on their record) bcause they were ALWAYS MAILING OUR BILLS AFTER DUE DATE W/LATE FEES! Since then we havent rcvd any emails or mail for about 16 mos. Suddenly, we get a robo voicemail regarding our overdue acct. & to call back att !
Bcause of a glitch or error oversight in their system, shouldn't they take responsibility for that previous amount and restart billing us from current month? Please advise & thank you very much!
A: You have an obligation to pay for services rendered whether ATT&T mailed you a bill or not. You obviously knew that you received the services and that payments was due. You could have contacted the billing dept. at any time. Whether you are responsible for late fees or can reach some agreement on that is unknown.
Tim Akpinar agrees with this answer
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