Q: What is the dealership’s extent of responsibility for a vehicle they wrecked on their property?
While completing recall work, the dealership wrecked my husband’s truck. The truck is 9 years old, in good shape and has never been wrecked or repaired until now. Due to the age, the paint was oxidized in some places on the truck other than where the damage occurred. While they have accepted responsibility and have started the $4K in repairs, they said they would “blend the paint as best they can.” However, my concern is that while the paint was oxidized in some areas, we brought it in with matching paint and it should leave with matching paint. Are we asking or expecting too much for them to paint the entire vehicle? Otherwise, it is going to be obvious it was been in a accident, which diminishes the value. Thank you for your time.
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