Q: Can I take action against Texas Rent Relief for abuse?
My application (which I submitted in March) was neglected, handled improperly, and went against protocol for the review process. It is still in review today. As a result I was forced to either face eviction or not renew my lease at my appartment. When I contacted the program, they specifically instructed me to not-renew my lease, as eviction would make me ineligible for the rent relief. I did this, and after the fact learned that facing eviction may have actually helped speed up the process.
As a result of their misinstruction at a critical time, the remaining balance I owed the appartment went to collections and I still have not recieved the funds from the program. Furthermore, I am now told if I dont currently live in the unit that I requested funds for, then I am ineligible for the funds. This goes directly against what I was told when I was making the decision to leave or be evicted.
Does this constitute abuse? I have proof and a case file within the program to verify
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