Q: We bought custom furniture in April 2021. It was delivered October 19,2021. Within a week we notice a squeaky noise
Repair service came out and agreed there was a problem. Supposedly they order a part. Nothing has been done as of January 17, 2022. Can we demand a refund?
A: Likely depends on the purchase agreement, company policy, as well as the status of the part that was ordered. Demanding a refund and getting a refund are two different things, and being custom furniture, your question requires a much deeper than typical contract analysis to get a closer answer. Have you made any other inquiries into the part? What is the cost of the part?
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