Q: Is it legal for apartment management to tell a tenant they would only respond by email?
When a tenant request copies of paperwork in their file, is it legal for them to refuse to give the tenant a paper copy?
A: I believe it is legal. I'm unaware of any obligation for a landlord to maintain paper copies, let alone provide them to a tenant upon request.
Like Mr. Geers says, probably not illegal, but also likely unreasonable.
I could imagine a discrimination based complaint where a practice like this is discriminatory against persons who don't have ready access to a device that connects to the internet. But, there would need to be a pretty solid foundation for an argument along that line.
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