Q: Is there any legal recourse I can take?
I have a dispute going on with a dodge dealership here in Alabama where i purchased my 2020 dodge challenger. Prior to the dealership servicing the vehicle, other mechanics had driven and diagnosed the vehicle but just didn't have the software the car needed. I took my car to be serviced at Brady Kilmury (dodge dealer) on 2/8/23 but upon leaving the dealership on 2/18/23 the car completely stopped in middle of road and couldn't be turned off. Had it towed back to dealer and they said could do good will claim but after finding out the engine is locked they don't want to take any responsibility but yet on the paperwork given to my husband (not by service advisor or mechanic but lady who only takes payments) after payment was made there is language that states they heard rattling from engine but never discussed it with us. New engine is about 10k with labor. My husband is unable to work now because of vehicle loss which is a significant portion of income coming into the home.
A: Is there any sort of warranty on the vehicle? Have you had an independent mechanic or other dealer dianose the problem? Can they testify that the work performed is the cause of the problem? These are preliminary questions that should be addressed prior to contacting an attorney for specific advice.
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