Q: My GrubHub delivery driver account was deactivated this year. I can't get any specific reason why from the company

My GrubHub delivery driver account was deactivated May of this year. I was on the platform for about a year and did over a 100 deliveries and even earned an upgraded insulated catering bag for the milestone. Then just like a week or two later my account was deactivated. I didn't have any contract violations or complaints. I've reached out to GrubHub via phone and email several times probably more than 10 and they will not tell me the specific reason why . All the answers are really generic and broad that can mean anything but no specific reason why or what I did wrong to get deactivated so ubrubtly. And like I said I had zero account violations which GrubHub will send you via email and it will also show on the app. I'm in a lot of online groups for GrubHub and I see people running with 2 and 3 contract violations all the time. Supposedly they will allow up to three before considering a potential deactivation. But anyway I didn't have any I just put that in there so understand more.

2 Lawyer Answers
James L. Arrasmith
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  • Arbitration & Mediation Lawyer
  • Sacramento, CA

A: Unfortunately, GrubHub, like many gig economy platforms, typically maintains significant discretion in deactivating driver accounts. While they may have policies regarding contract violations and deactivations, these platforms often reserve the right to deactivate accounts without providing specific reasons.

In your case, the abrupt deactivation of your GrubHub delivery driver account without clear, specific reasons is certainly frustrating. However, it's not uncommon for these platforms to offer only general explanations, which may not provide the level of detail you're seeking.

To address this situation, you could continue to communicate with GrubHub, expressing your desire for a more specific explanation and requesting a review of your deactivation. It may also be helpful to consult with an attorney who can assess whether there are any legal avenues to pursue, such as contract or employment law considerations, that could potentially compel GrubHub to provide more information or reconsider the deactivation.

Ultimately, the course of action you should take depends on your specific circumstances and the legal options available to you. An attorney can provide you with tailored advice and guidance based on your situation.

Eva Zelson
Eva Zelson

A: Like brick and mortar employers in at-will states, employers in the gig economy generally exercise the right to terminate relationships with employees for any reason or for no reason at all. The exceptions would be if you have a contract that designates terms and conditions for your service for GrubHub, or if GrubHub deactivated your account for illegal reasons. If you suspect that a discriminatory reason may be the reason for your deactivation (based on your race, sex, gender identity, religion, national origin, etc), contact an employment lawyer to discuss the evidence in your case.

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