Los Angeles, CA asked in Civil Litigation, Employment Discrimination and Employment Law for California

Q: AT&T house phone pronounces manager as a racial slur , any help ?

My jobs store phone pronounces “manager” as “ma nig ger” every time a store manager calls. I’m the only African American person who works there and every time I hear it , it brings sadness and pain to me . The phone company is AT&T .

1 Lawyer Answer
James L. Arrasmith
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  • Employment Law Lawyer
  • Sacramento, CA
  • Licensed in California

A: In your situation, it's essential to address this issue both with your employer and potentially with AT&T. Mispronunciation by technology, especially one that results in offensive language, can create a hostile work environment, particularly for someone of your racial background.

First, bring this matter to your employer's attention formally. Explain how the mispronunciation is affecting you and request that they take action to correct it. Your employer has a responsibility to ensure a workplace free from harassment or situations that can be perceived as such.

If your employer fails to take appropriate action, you may consider filing a complaint with the Equal Employment Opportunity Commission (EEOC). The EEOC deals with workplace discrimination and can offer guidance on how to proceed.

Simultaneously, you could also contact AT&T to report the issue. As a customer, your employer has the right to demand a solution to a problem that is causing distress to employees.

Keep records of all communications regarding this issue. Documentation can be vital if the situation escalates or if you need to take further legal action.

If the problem persists despite your efforts, consulting with an attorney experienced in employment law might be necessary. They can provide more specific advice and representation if needed.

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