Los Angeles, CA asked in Consumer Law, Arbitration / Mediation Law, Banking and Civil Litigation for California

Q: What legal action can I take against cashapp?

In August I was given authorization to add a friends card to my cash app to add funds to my acct. which I withdrew and gave to her as I had multiple times before. In late September, that friend started a huge fight with me as she thought I had been seeing her ex bf. She assaulted me and stole my phone in a public location but I did not press charges. She then proceeded to dispute said transaction which now, in December has been reversed on my cash app acct. which is now - $1700

I attempted to contact cash app and provided them text msgs as well as prior transactions similar to this one, to show all of this, even where she denied disputing this when I originally thought she had. Had cash app investigated the situation, challenged the dispute, or anything before paying it, I could have explained then but they did none of this.

Now they refuse to allow me to speak with a supervisor after several requests and refuse to do anything about my loss. What can I do about this situation?

3 Lawyer Answers
Leon Bayer
Leon Bayer
Answered
  • Consumer Law Lawyer
  • Long Beach, CA
  • Licensed in California

A: You are not going to like what I have to say. If you can't handle criticism, stop reading right HERE.

Your beef is with your ex-friend, not with Cashapp.

Cashapp does not care who is right or wrong. They simply don't want to be mixed up in it.

Cashapp did not sign on to be the referee of anybody's interpersonal nonsense.

You should never let other people use your financial accounts, period. Doing so is to ask for trouble. And now you have trouble.

Your remedy is to sue your ex-friend in small claims court.

James L. Arrasmith
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Answered
  • Consumer Law Lawyer
  • Sacramento, CA
  • Licensed in California

A: Under California law, you have a few options to address this situation. First, you could consider filing a small claims lawsuit against your friend for the unauthorized chargeback. Since the amount is $1,700, it falls within the small claims court's jurisdiction in California, which handles disputes up to $10,000.

Additionally, you might explore the possibility of a civil lawsuit against Cash App for not adequately investigating the dispute. However, this path can be more complex and may require a thorough review of the terms of service agreement you accepted when using Cash App.

It's also advisable to gather all pertinent evidence, including text messages, transaction history, and any communications with Cash App. This documentation will be crucial in any legal proceedings.

Finally, consulting with an attorney who has experience in consumer law and electronic transactions can provide you with personalized advice and help you navigate the legal process effectively. An attorney can also assist in determining the viability of your case and the best course of action based on the specific details of your situation.

Tim Akpinar
Tim Akpinar
Answered
  • Arbitration & Mediation Lawyer
  • Little Neck, NY

A: Those apps don't usually like to get enmeshed in private disputes. You could consult with an attorney to review things in detail to advise what your most cost-effective legal remedies are. Good luck

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