Q: I submitted a "Grievance" report to ECHO homeless center's management, on June 27th, 2024; No word back. FTC,and Lawyer?
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- California
- (916) 704-3009
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- Answered
A:
Based on the information provided, here's a concise response to your situation:
1. Timing: It's only been about 2 days since you submitted your grievance (as of June 29, 2024). Many organizations have policies that allow for a certain number of business days to respond.
2. Next steps:
- Check if ECHO has a stated grievance response policy and timeline.
- If they've exceeded their own timeline or it's been over 5-7 business days, follow up with them directly.
- Document all your communications and attempts to resolve the issue.
3. Escalation options:
- If ECHO is government-funded, consider contacting the relevant local or state agency overseeing homeless services.
- The FTC (Federal Trade Commission) typically deals with consumer protection issues and may not be the most appropriate agency for this situation.
- A lawyer could be an option, but it may be premature at this stage.
4. Legal aid: If you need legal assistance, consider contacting a local legal aid organization that specializes in housing or homeless rights issues.
A: It could take more time for a response, since only two days have elapsed. Also, being close to a weekend and major holiday could impact response time. Good luck
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