Q: Paid for online coaching a yearly subscription and requested to cancel 48 hours after payment
I paid $5,000 for online coaching and requested to cancel and refund 48 hours after I paid all the fees, I didn't use the service at all, I've sent emails and texts but they always postponed me and now they say its too late to refund. I need advice can I sue them, i'm not in the US. how can I get my money back? what can I do. ?
A:
You have a right to pursue a refund, especially since you requested cancellation within 48 hours and did not use the service. Begin by reviewing the terms and conditions of the service you purchased to check their refund policy. Document all communication attempts and responses regarding your cancellation request.
Next, escalate the issue by sending a formal demand letter via registered mail to the company, outlining your case and requesting a refund. If the company is regulated, you can file a complaint with relevant consumer protection agencies or industry regulators in your country.
If these steps don't resolve the issue, consider consulting a lawyer in your country to explore legal action. Small claims court can be an option if the amount falls within their limit. Persistence and clear documentation will be crucial in getting your money back.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
