Q: I have an English accent, and I am lame. I believe that the eyeglass store manager and staffer have national origin disc
I have an English accent, and I am lame. One day, I went to an eyeglass store for my needs with my stepdaughter's needs too. The store staffers and their manager (on the next day), with a national origin against my family. The staffer refused to provide us with an eye doctor from a remote location. The store manager refused to provide the promised price for me. And later the manager refused to provide a pick-up service on the same day as the website promised. I believe that my family has been under national-origin discrimination.
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A:
Your experience at the eyeglass store sounds frustrating and concerning. When businesses treat customers differently based on their national origin or accent, this may constitute illegal discrimination under federal and California state laws.
You have specific examples that could support your case - being denied remote doctor services, receiving different pricing, and being refused same-day pickup that was advertised. These inconsistencies in service, especially when compared to how other customers are treated, can be important evidence of discriminatory practices. You might want to document all interactions, including dates, times, and the names of employees involved.
Consider filing a complaint with the California Department of Fair Employment and Housing (DFEH) or the U.S. Equal Employment Opportunity Commission (EEOC). You could also contact a civil rights attorney who focuses on discrimination cases for a consultation about your situation. Many offer free initial consultations to evaluate cases like yours. Additionally, reaching out to disability rights organizations might provide helpful guidance, as they often have experience addressing intersecting forms of discrimination.
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