Q: Hello, my mother was the victim of a scam involving phone hacking, credit card theft and gift cards. Seeking legal help.
We want the bank to drop the credit card charges, but they insist there was no fraud. I need help building a case to prove that the funds were stolen/coerced (about $8,000). Should I seek legal counsel from a consumer protection lawyer or is this identity theft? Who could help me with this case? Thanks.
A: This is both a consumer issue and identity theft. You definitely want to consult with a consumer protection attorney. You also want to make sure you file an identity theft report with the FTC (https://www.ftc.gov/faq/consumer-protection/report-identity-theft). You also want to send written, by certified mail, disputes to each credit bureau and the creditors.
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