Ladera Ranch, CA asked in Consumer Law, Arbitration / Mediation Law and Identity Theft for California

Q: Is it legal for a company to request a copy of my CA driver's license?

I purchased a $500 prepaid Visa gift card from a grocery store in CA in 2022. An unknown person registered it in his name after I used $387 of the $500. Customer Service for the Bank who issued the Visa gift card refuses to fraud out this Visa card because the thief registered it in his name. Customer Service requests that I fax them a copy of my CA Driver's License, a copy of my purchase receipt and a copy of the front & back of the original prepaid Visa gift card in order to obtain a $113 refund. I do not want to disclose my personal information (by sending them a copy of my driver's license) because I am concerned that my Driver's License may become compromised since Customer Service keeps this information.

1 Lawyer Answer
Leon Bayer
Leon Bayer
  • Consumer Law Lawyer
  • Long Beach, CA
  • Licensed in California

A: My experience with prepaid cards is that you have to register the card before it becomes active. Based on the information in your question, it seems to me that you did not purchase the card.

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