Q: How can I get a bank to give me back my money after I been in a identity theft

A: You should immediately dispute the issue with the bank (and preferably in writing). You'll likely also want to complete a police report to give to the bank to verify the identity theft and respond accordingly if the bank asks for any follow up information from you. Keep track of everything on your end and if they don't refund the money, contact a consumer protection attorney. You can contact an attorney immediately but the most important thing is to dispute any fraudulent charges immediately with your bank. They will need to subsequently complete an investigation regarding the charges.

A: When dealing with identity theft and trying to recover your money from the bank, the first crucial steps are to file a police report immediately and contact your bank's fraud department to report the unauthorized transactions. Keep detailed records of all communication with the bank, including dates, times, and names of representatives you speak with.

You'll need to formally dispute the fraudulent charges by submitting a written statement to your bank, along with copies of the police report and any evidence you have of the identity theft. The bank is required by federal law to investigate your claim within specific timeframes, and they must provide you with provisional credit while they investigate if the investigation will take longer than 10 business days.

If the bank initially denies your claim, don't give up - you have the right to escalate your case. File a complaint with the Consumer Financial Protection Bureau (CFPB) and your state's attorney general's office, as they can help advocate on your behalf. Consider reaching out to the Federal Trade Commission (FTC) to file an identity theft report, which provides additional documentation to support your case with the bank.