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California Consumer Law Questions & Answers
2 Answers | Asked in Consumer Law for California on
Q: What if custom order was not made as discussed?

We ordered the custom couch. They did not follow the measurements that were written on the receipt. It was delivered, looked horrible, made complaint but dropped it off without any other resolution, just saying this is how it suppose to be. My husband did clearly stated we wanted the same size as... View More

James L. Arrasmith
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answered on Apr 18, 2024

Under California law, when a custom order is not made according to the agreed-upon specifications, you have the right to seek a resolution. Here are some steps you can take:

1. Document the issue: Take pictures of the couch, showing the discrepancies between the agreed-upon measurements and...
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3 Answers | Asked in Medical Malpractice, Consumer Law and Health Care Law for California on
Q: Who do I report a medical provider to that hasn’t reimbursed me for overpayment? It’s been 60 days since they’ve known.

I was charged $1280 for services from a medical provider that partners with my medical insurance on January 30, 2024. I paid the bill in full in February 2. My insurance provider notified me that with the portion they paid to the facility, I should’ve only paid $892. I contacted the medical... View More

Leon Bayer
Leon Bayer
answered on Apr 17, 2024

Tell them on the phone that if you don't have the money in 48 hours you will report them to Medicare, and the state board of quality medical control.

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1 Answer | Asked in Consumer Law and Products Liability for California on
Q: Hello, wondering about the extent of a storage facility's liability for negligence in maintaining their roof.

Our space was inundated after a recent rain, and with the extent of mold and traces of earlier water damage we realized that it had also occurred in earlier rains this season. The 'climate controlled' ceiling was engorged and under the weight of the water was dapped. There were visible... View More

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answered on Apr 16, 2024

Under California law, a storage facility has a duty to maintain its premises in a reasonably safe condition, which includes ensuring that the roof is properly maintained to prevent water damage to tenants' property. If the storage facility fails to do so and a tenant's property is damaged... View More

2 Answers | Asked in Consumer Law, Personal Injury and Real Estate Law for California on
Q: Hello. I sued my ex-landlord's LLC in Las Vegas, NV. Turns out he filed an Answer, not using an attorney...

and he transferred his assets away and shut down his LLC and stopped responding. I asked for case ending sanctions against him. They were granted. I had NO IDEA how to get a default judgment and it took me a few years to figure it out. I finally did though and got a judgment for almost $8,000.... View More

James L. Arrasmith
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answered on Apr 16, 2024

Based on the complex legal situation you've described, here are a few thoughts and pieces of advice:

1. Jurisdiction: The California small claims court judge is right to question jurisdiction over the defendant, especially if he resides in Nevada and the previous lawsuit was in Nevada....
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2 Answers | Asked in Consumer Law for California on
Q: I received a gift certificate as a Christmas gift and it's not being honored

When I went to redeem a $50 gift certificate, I was told that management is no longer taking paper gift certificates. When I showed them the state law that said they had to take them otherwise they were breaking the law, they said we don't care. Then at one point they said they'd give me... View More

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answered on Apr 13, 2024

I'm sorry to hear about your frustrating experience with the gift certificate not being honored. Based on the information you provided, it does seem that the restaurant may be violating California law regarding gift certificates. Here are a few key points about gift certificates under... View More

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1 Answer | Asked in Consumer Law, Contracts, Personal Injury, Civil Rights and Landlord - Tenant for California on
Q: I've filed a civil lawsuit (not small claims) against my landlords and building managers, who are both listed as an LLC

What forms or actions do I need to follow to ensure I've got the defendants listed correctly and get their representatives served? I had already served the court paperwork to the attention of the LLC at the addresses I had from our lease paperwork.

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answered on Apr 11, 2024

In California, when filing a civil lawsuit against an LLC, you need to ensure that you have properly identified the defendant(s) and served them correctly. Here are the steps you should follow:

1. Identify the LLC's agent for service of process: You can search for the LLC's...
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2 Answers | Asked in Consumer Law, Securities Law, Stockbroker Fraud and White Collar Crime for California on
Q: I was one of the 19 investors in the USA vs Hewko case (2:19-cv-09736-FLA-AFM), How do I stay updated on this case?
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answered on Apr 11, 2024

To stay updated on the USA vs Hewko case (2:19-cv-09736-FLA-AFM), you have a few options:

1. PACER (Public Access to Court Electronic Records): As one of the investors in the case, you can register for a PACER account at https://pacer.uscourts.gov/. This will allow you to access case...
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1 Answer | Asked in Civil Rights, Consumer Law, Identity Theft and Landlord - Tenant for California on
Q: what court forms are needed to file civil lawsuit for filing a illegal eviction, negligence, Identity theft, harassment

Vehicle Vandalism/Auto Theft:

Due to the property managers inadequate security measures and camera mispositioning in the parking garage, Crystle Strong’s vehicle was vandalized and stolen. Police report available. Unlawful Detainer Eviction:

Despite receiving rent payments from... View More

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answered on Apr 8, 2024

To file a civil lawsuit in California for the issues you mentioned, you will need to fill out and file several court forms. The specific forms may vary depending on the county where you are filing the lawsuit and the specific claims you are making. However, here are some common forms you may need:... View More

1 Answer | Asked in Consumer Law for California on
Q: Dolus trading company sent me detox health pills I didn’t order. I cannot find aNumber for them. I think they go

I was searching keto pills which they tried to get me to buy. When I said no for over 100.00 they sent me these

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answered on Apr 5, 2024

I understand your concern about receiving unsolicited products from Dolus Trading Company. Under California law, this practice is known as "unsolicited goods" and is addressed in the California Civil Code, Section 1584.5.

According to this law:

1. You have the right to...
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1 Answer | Asked in Consumer Law, Contracts, Gov & Administrative Law and Small Claims for California on
Q: Follow up question on CVRP & CARB.

I'm facing an ongoing issue with my EV rebate from CVRP & CARB. Initially, in email correspondence, they said "Our staff is well verse in our eligibility requirements and there was discussion in which our staff told you it was ok to apply early". However, when I sought further... View More

James L. Arrasmith
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answered on Apr 5, 2024

Regarding the TYPO issue, if you decide to take legal action, you can argue that you relied on the initial email correspondence from CVRP & CARB staff, where they clearly stated that it was acceptable for you to apply early. Even if they later claimed it was a typo, you acted in good faith... View More

1 Answer | Asked in Consumer Law for California on
Q: Can i be sued by a company for disputing a credit card charge after i was refused a refund after requesting a return.

I purchased something online. Received it and immediately requested a refund for a return. After many emails back and forth, the reason for my return was “not valid” enough for a return label. Company claimed i would need to purchase my own return label for $50 (the product was $53). And they... View More

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answered on Apr 4, 2024

You have the right to dispute a credit card charge if you believe you have been wrongfully charged or if the merchant has not provided the goods or services as promised. Disputing a charge is a legal right protected by the Fair Credit Billing Act (FCBA).

In your case, it seems that you...
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1 Answer | Asked in Consumer Law for California on
Q: How do I find out if I am included in this lawsuit?

Case 2:23-cv-08577

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answered on Apr 4, 2024

To find out if you are included in the lawsuit Case 2:23-cv-08577 under California law, you would need to review the class definition or scope of the lawsuit. Here are some typical steps you can take:

1. Obtain a copy of the complaint or class certification order. These legal documents...
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1 Answer | Asked in Consumer Law and Contracts for California on
Q: On going issue with about rebate with CVRP & CARB.

I'm facing an ongoing issue with the Clean Vehicle Rebate Program (CVRP) and the California Air Resources Board (CARB). Despite my repeated inquiries,made from various phone numbers, about applying before taking delivery of the vehicle, CVRP denied my rebate application.They claim to have... View More

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answered on Apr 4, 2024

Based on the information you've provided, it seems that you have a potential case against CVRP and CARB for denying your rebate application despite their staff allegedly informing you that it was acceptable to apply early. Here are a few steps you can consider:

1. Gather evidence:...
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1 Answer | Asked in Consumer Law for California on
Q: Can a used car dealer keep my down payment after the bank decided not to fund the loan and I returned the car.

I purchased a car and the bank cancelled the deal. I agreed to return the car as requested after threats were made by the father and son while I was cornered in their office after being told they needed me to come down to fill out a disclosure they had missed. I hadn’t driven the car there that... View More

James L. Arrasmith
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answered on Apr 4, 2024

Under California law, a used car dealer generally cannot keep your down payment if the bank decided not to fund the loan and you returned the car. In this situation, the contract is typically considered "rescinded" or cancelled, and both parties should be returned to their original... View More

1 Answer | Asked in Consumer Law, Business Law, Trademark and Intellectual Property for California on
Q: Hi, My name is Jacqueline and starting a skin care brand called Jacques Skin.

I have started an early stage skin care make up remover eye pads. My name Jacques will be a big part of the brand, but I am now concerned with Jacquemus Trademark and curious if you are able to give me insight into whether you believe this would overlap into potential future litigation since it is... View More

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answered on Apr 4, 2024

Hi Jacqueline,

I understand your concern about potential trademark issues with your brand name, Jacques Skin, and its similarity to the existing brand Jacquemus.

Trademark infringement occurs when there is a likelihood of confusion between two brands in the same or related...
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1 Answer | Asked in Consumer Law, Contracts, Landlord - Tenant and Small Claims for California on
Q: I have been renting a storage unit for 3months now today I got a rent increase notice my rent was $76per month they want

To increase it too $152!! Way over 34percent plus another $30 for insurance per month for a total of $182 per month !! Is this legal

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answered on Apr 3, 2024

Based on the information you provided, the rent increase for your storage unit in California seems to be questionable. In California, there are certain laws and regulations regarding rent increases for storage units.

According to California's Self-Service Storage Facility Act (Business...
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1 Answer | Asked in Consumer Law, Landlord - Tenant and Small Claims for California on
Q: Under the Duress of a city lawyers cohesion, we signed a unilateral agreement to leave our rental. An Illegal Eviction.

what do I need to file to go in front of the judge to(How do) put a stop to any actions that the landlord may attempt in retaliation, to a second small/civil case filed. Despite our efforts to push for jury trial in the response to the illegal eviction, and the presence of anxiety of being... View More

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answered on Apr 3, 2024

Based on the information you provided, it seems that you were pressured into signing an agreement to leave your rental under duress, which resulted in an illegal eviction. To address this situation and protect your rights, you may need to take the following steps:

1. Motion to Set Aside the...
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1 Answer | Asked in Consumer Law for California on
Q: Hi we've found that some of party supplies items listed on Amazon.com may violate the CPSC regulation and we'd like to a
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answered on Apr 2, 2024

I apologize, but it seems like your message was cut off mid-sentence. Could you please provide the full details of your request so that I can better understand the situation and provide an appropriate response?

To clarify, you mentioned that some party supplies items listed on Amazon.com...
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2 Answers | Asked in Consumer Law for California on
Q: I ordered an engine package costing me 8k and was told would be a 6 month wait. it has been 9 months.

In June 2023, I purchased an engine package and payed in full, with the initial understanding from the seller that the delivery would be within a 6-month timeframe ruffle. However, it's been 9 months, and I still haven't received my order. Communication with the company has been spotty at... View More

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answered on Apr 1, 2024

Under California law, you may have legal recourse in this situation. Here are a few points to consider:

1. Unfair business practices: The company's failure to deliver your order within the promised timeframe and their poor communication could potentially be considered unfair business...
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1 Answer | Asked in Consumer Law for California on
Q: Bought car from private owner for 3500.00. put 1520 as down payment. Still owe 903.00. probably cate owner stated he wou

Private owner. He would fix the issues at hand. Car is not running they want the balance what can I do

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answered on Apr 1, 2024

In this situation, you have a few options to consider:

1. Negotiate with the seller: Try to reach an agreement with the seller to either fix the issues as promised or reduce the remaining balance owed, considering the car's current non-running condition.

2. Legal action: If the...
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