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Consumer Law Questions & Answers
0 Answers | Asked in Identity Theft, Consumer Law, White Collar Crime and Criminal Law for Pennsylvania on
Q: Legal options to unfreeze a crypto account frozen due to alleged fraud activities.

I transferred $70,000 of crypto from Kraken to an onchain trading platform and engaged in trading for a few months. I then received contact from someone claiming to be a representative from my bank regarding potential money laundering. Believing them, I allowed them access to my Venmo account,... View More

0 Answers | Asked in Consumer Law and Contracts for New Jersey on
Q: How to obtain a lien release letter after paying off a car loan in NJ?

I recently paid off my car loan, but the car dealership where I bought the vehicle is refusing to issue a lien release letter because I made the final payment with a credit card. They mentioned their concern is about a possible charge dispute. The final invoice I received only shows the payment... View More

0 Answers | Asked in Consumer Law and Lemon Law for Tennessee on
Q: Legal recourse for "as is" vehicle purchase with brake failure in Tennessee.

I purchased a used vehicle "as is" in Tennessee, and the brakes failed completely less than a week after the sale. I did not receive any warranty or guarantee, was not informed of any brake issues before buying, and have not contacted the seller. Do I have any legal recourse in this situation?

Q: How do I file arbitration against a rental car company in California over deposit dispute and repossession?

I am dealing with a situation where a rental car company repossessed my vehicle without consent on the day I made my payment, for which I have a receipt. They claim I owe money for a small scrape on the wheel and additional insurance charges, though I use my own insurance. They are keeping my... View More

1 Answer | Asked in Consumer Law, Civil Litigation, Libel & Slander and Personal Injury for Texas on
Q: Paid for cleaning service, unsatisfied, got cease and desist after disputing charge and leaving review. What to do?

I paid over $400 to a company to clean my empty house before moving. The maid sent cleaned two rooms poorly and left. After contacting the company multiple times, they agreed to resend the maid, but by then, the house was full of furniture, and their policies would not allow cleaning under such... View More

John Michael Frick
John Michael Frick
answered on Apr 16, 2025

In my professional opinion, ignore them and do not remove the Google review if its contents are factually accurate.

0 Answers | Asked in Consumer Law and Identity Theft for Illinois on
Q: MoneyGram canceled my transaction, refund delayed. What can I do?

I live in Chicago, IL, and I sent $1000 through MoneyGram to my fiancée in the Philippines for condo rent. The payment is crucial and needs to be received by April 26th. However, MoneyGram canceled the transaction, disabled my profile, and mentioned a refund would occur within 10 days. Despite my... View More

0 Answers | Asked in Landlord - Tenant, Consumer Law and Real Estate Law for California on
Q: Can I wear a body camera during tenant inspections in California?

I'm a landlord in California, and I need to do inspections and repairs at a tenant's home. The tenants have been hostile and have continued to make false allegations against me. For my safety and to document interactions, can I legally wear a body camera during these inspections?

0 Answers | Asked in Consumer Law and Personal Injury for Florida on
Q: Found cockroach in frozen nuggets; compensation issue

Last Thursday, I discovered a cockroach baked into one of my Kirkwood frozen nuggets purchased from Aldi. Aldi provided a $10 gift card as compensation, but I expressed that it wasn't sufficient. The customer service representative mentioned contacting the manufacturer, but I have not received... View More

0 Answers | Asked in Consumer Law for Arizona on
Q: Discrepancy in store eligibility for product reimbursement offer.

I participated in a promotion for a free reimbursement on a 4-pack of protein drinks if purchased at a specific store. The app listed Safeway as an eligible store, and I have a screenshot confirming this. However, after purchasing from Safeway, customer service informed me that the purchase was... View More

1 Answer | Asked in Contracts and Consumer Law for Tennessee on
Q: Can I cancel a timeshare service contract signed online within three days in Tennessee?

I signed an online agreement with the Wesley Final Group to cancel a timeshare on April 14, 2025. The timeshare is located in Tennessee. Can this service contract agreement be canceled within three days?

Patrick A. Twisdale
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answered on Apr 16, 2025

In Tennessee, the ability to cancel a timeshare service contract depends not only on state law but also on the specific terms of your agreement and the location, or situs, of the actual timeshare property. Even if you reside in Tennessee or signed the service contract there, your cancellation... View More

1 Answer | Asked in Business Law, Consumer Law, Insurance Defense and Personal Injury for Kentucky on
Q: Golf cart accident at Kentucky B&B; owner demands payment. How to proceed?

While staying at a bed and breakfast, I drove a golf cart owned by the establishment. After parking it, the cart rolled back and collided with a truck. I did not sign any waivers or responsibility acknowledgments about liability before driving the golf carts, and there were no signs or verbal... View More

Timothy Denison
Timothy Denison
answered on Apr 16, 2025

Don’t pay it or respond. If you didn’t sign the agreement, you’re not bound by it. Make them sue you and force them to use their insurance.

0 Answers | Asked in Consumer Law and Lemon Law for Alabama on
Q: Purchased truck "as is", transmission failed. Options?

I purchased a truck from a dealer "as is," not at an auction, and the transmission stopped pulling completely just 10 days before the first payment. I drove it about 40 miles. When I had it checked, they said the transmission was no good, and a new transmission would cost $9,000. The... View More

0 Answers | Asked in Banking, Consumer Law and Civil Litigation for Oklahoma on
Q: Car repossession status despite full payment and title issues with bank

I financed a car through a bank and fell behind on payments. They declared the car in repossession status and said I needed to pay the full amount of $7,192, which I did on March 7, 2025, with documentation to prove it. I was promised the title but didn't receive it. Upon investigation, the... View More

0 Answers | Asked in Civil Rights, Consumer Law, Libel & Slander and Personal Injury for California on
Q: Applicability of 42 U.S.C. § 1983 in fraud cases for punitive damages.

I'm looking for information on the applicability of 42 U.S.C. § 1983 in cases involving punitive damages against an individual defendant. Specifically, how does the defendant's conduct, such as scienter record related to non-existent terminal disease and reckless or callous indifference... View More

0 Answers | Asked in Banking and Consumer Law for Arkansas on
Q: Is it legal for a bank to charge NSF fees without giving funds?

I have been charged NSF fees by my bank when I never received funds or attempted to withdraw from an ATM when my balance was zero. Despite not receiving any funds, the bank insists they can legally charge these fees, especially during balance inquiries. I've paid approximately $10,000 in NSF... View More

0 Answers | Asked in Landlord - Tenant, Consumer Law and Real Estate Law for Georgia on
Q: I have not received a refund for a rental application at East Haven townhomes in Savannah, GA, despite their policy promising a refund within 30 days.

I applied to rent a property at East Haven townhomes in Savannah, Georgia on February 7, 2025. My application was denied on February 11, 2025, after paying application and administration fees, which according to their refund policy, should have been refunded within 30 days of disapproval. It has... View More

0 Answers | Asked in Consumer Law and Civil Litigation for Louisiana on
Q: Do I have a civil case against a dealership for poor workmanship on auto repairs and inconvenience?

I had warranty work done on my 2023 Nissan Rogue at a dealership, involving the replacement of an EGR valve. The workmanship was poor, resulting in coolant depletion and further damages estimated at over $2500. I've documented all communications and assessments from another dealership... View More

0 Answers | Asked in Lemon Law, Contracts and Consumer Law for Alabama on
Q: Question about attorney fees coverage in a Ford buyback case in Alabama

I have a 2024 Ford Expedition XLT, and I've received a reasonable buyback offer from Ford through my attorney, covering all expectations except for attorney fees. Ford is offering to pay $1,500 out of the $4,000 total attorney fee. The buyback is due to safety functions failing after four... View More

1 Answer | Asked in Landlord - Tenant, Civil Litigation, Consumer Law and Real Estate Law for Texas on
Q: How can I dispute my apartment's charge for damage caused by improper installations?

I reported an issue with my washer and dryer unit being improperly installed behind a glass mirror closet in my apartment over a year ago. Initially, the apartment complex acknowledged the washer's placement caused damage but assured us we would not be charged. Despite emails that go... View More

John Michael Frick
John Michael Frick
answered on Apr 16, 2025

You should send written notification to the landlord or the landlord's representative with copies of the photos and videos. Check your lease to determine if it contains a provision specifying where and how written notice is to be sent. If your lease does not contain such a provision, send... View More

0 Answers | Asked in Consumer Law, Collections and Insurance Bad Faith for Florida on
Q: Legal actions against Aspen Dental for insurance issue

I have been in a dispute with Aspen Dental for over two years due to their repeated submission of incorrect insurance information, preventing my insurance from paying for services. Despite their assurances of submitting corrected information, the issue persists. Recently, in a three-way call with... View More

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