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Tennessee Consumer Law Questions & Answers
0 Answers | Asked in Business Law, Consumer Law, Personal Injury, Estate Planning and Elder Law for Tennessee on
Q: What legal recourse do I have for improper installation of HVAC and unresolved work issues?

I hired a man I met through Chase Heating And Air to install a new HVAC unit in August 2023. During the first winter, the unit malfunctioned. I called another heating service, and they informed me that the unit was improperly installed and that I have no warranty due to this reason. In addition to... View More

1 Answer | Asked in Consumer Law and Lemon Law for Tennessee on
Q: Legal recourse for "as is" vehicle purchase with brake failure in Tennessee.

I purchased a used vehicle "as is" in Tennessee, and the brakes failed completely less than a week after the sale. I did not receive any warranty or guarantee, was not informed of any brake issues before buying, and have not contacted the seller. Do I have any legal recourse in this situation?

James L. Arrasmith
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answered on Apr 16, 2025

Even though you purchased the vehicle “as is,” you may still have legal options if the seller knew about the brake issue and failed to disclose it. In Tennessee, selling a car “as is” generally means the buyer accepts the vehicle in its current condition, and the seller isn’t responsible... View More

3 Answers | Asked in Contracts and Consumer Law for Tennessee on
Q: Can I cancel a timeshare service contract signed online within three days in Tennessee?

I signed an online agreement with the Wesley Final Group to cancel a timeshare on April 14, 2025. The timeshare is located in Tennessee. Can this service contract agreement be canceled within three days?

Patrick A. Twisdale
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answered on Apr 16, 2025

In Tennessee, the ability to cancel a timeshare service contract depends not only on state law but also on the specific terms of your agreement and the location, or situs, of the actual timeshare property. Even if you reside in Tennessee or signed the service contract there, your cancellation... View More

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2 Answers | Asked in Social Security, Civil Litigation, Identity Theft, Public Benefits and Consumer Law for Tennessee on
Q: How to retrieve personal documents withheld by mother in TN?

I am trying to obtain my Social Security card, birth certificate, and bonds from my grandparents that are being withheld by my mother. She is currently in and out of rehab and is refusing to give them to me despite my attempts to negotiate. I am also concerned that she might misuse my Social... View More

Anthony M. Avery
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answered on Apr 15, 2025

If you really wish to sue Mother, file an Action To Recover Personal Property in the General Sessions Court of the County in which she resides.

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1 Answer | Asked in Consumer Law and Civil Litigation for Tennessee on
Q: How to file a lawsuit against Cash App for Bitcoin access issue?

I've been unable to access funds that I converted to Bitcoin using Cash App. Despite having a verified account, Cash App is requesting re-verification to move or sell my Bitcoin. I've submitted my identification and social security number, which are legitimate, but they keep saying... View More

James L. Arrasmith
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answered on Apr 12, 2025

It’s understandably frustrating to be unable to access your Bitcoin, especially after multiple attempts to verify your identity. The first step in addressing this issue is to continue documenting all your communications with Cash App, including emails, chat logs, and any phone call details. You... View More

1 Answer | Asked in Consumer Law, Contracts and Civil Litigation for Tennessee on
Q: Can lender install tracking device/kill switch without knowledge?

Can a private lender install a tracking device or a kill switch on my vehicle without my knowledge? There was no written contract or lease agreement. I was informed only after my car was turned off by the lender using such a device.

James L. Arrasmith
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answered on Apr 11, 2025

That situation sounds incredibly upsetting—finding out someone turned off your car without warning, especially without your knowledge or agreement. In Tennessee, lenders sometimes use tracking devices or kill switches on vehicles tied to loans, but this is usually allowed only if it's... View More

1 Answer | Asked in Construction Law, Consumer Law, Personal Injury and Real Estate Law for Tennessee on
Q: Contractor didn't pull permits or honor warranty; work not to code. What can I do?

I hired a licensed and bonded contractor less than a year ago, but he did not pull the required permits as stated in our contract. He also refuses to honor the year warranty for his work despite multiple issues. There is a shower pan leak on the second floor causing damage to the first floor and... View More

James L. Arrasmith
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answered on Apr 12, 2025

Given the issues you've outlined, it's clear the contractor has failed to meet the terms of your contract, including pulling the required permits and honoring the warranty. Since the work was not done to code, this could lead to safety concerns and further damage, especially with the... View More

1 Answer | Asked in Consumer Law, Civil Litigation and Insurance Bad Faith for Tennessee on
Q: Legal action against Santander for false credit reporting and unjust late fees?

My wife and I have been dealing with Santander Consumer for our auto loan for over five years. Although our payment due date is the 23rd of each month, we always make our payments early using funds deposited on the 3rd. Despite this, Santander has falsely reported late payments and charged unjust... View More

James L. Arrasmith
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answered on Apr 12, 2025

It sounds like you have valid grounds to pursue legal action against Santander Consumer for the false reporting and unjust late fees. Since you have made payments on time and have documented proof, including disputes with credit bureaus, this strengthens your case. You can start by continuing to... View More

1 Answer | Asked in Consumer Law and Contracts for Tennessee on
Q: Can I be charged for next month's bill if I pay off my loan early?

I have a flex loan with Cash Express, and I'm trying to pay it off early. The loan agreement doesn't mention anything about early payoffs, but I've noticed I've been charged for the next month's bill already. Am I allowed to be charged this even if I'm paying off the loan early?

James L. Arrasmith
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answered on Apr 11, 2025

That’s a frustrating situation, especially when you’re trying to do the responsible thing and pay off your loan early. In Tennessee, lenders are generally not allowed to charge interest or fees for future months once a loan is fully paid off, unless your loan agreement specifically allows for... View More

1 Answer | Asked in Landlord - Tenant, Consumer Law, Insurance Defense and Personal Injury for Tennessee on
Q: Tree fell on my truck, landlord says insurance won't cover it. Do I have a claim?

A dying tree fell on my truck while it was parked at a property rented by my friend. The landlord claims their homeowner's insurance won't cover the damage, but I suspect this might not be true. I have pictures of the tree and the damage caused. What steps can I take to address this... View More

Tim Akpinar
Tim Akpinar
answered on Mar 25, 2025

A Tennessee attorney could advise best, but your question remains open for three weeks. It's difficult to say definitively what position the insurance carrier would take, based on the brief facts. If you consulted with a local attorney, they could probably better outline options after learning... View More

1 Answer | Asked in Consumer Law and Real Estate Law for Tennessee on
Q: Can a Tennessee towing company charge storage fees on closed days?

As the lienholder, I want to understand the legality of a towing company in Tennessee charging storage fees on days they are closed. The vehicle has been in their possession for 5 days. We were notified about the storage fees, but there was no written agreement, and we are not aware of any notices... View More

Anthony M. Avery
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answered on Mar 4, 2025

Yes...

1 Answer | Asked in Bankruptcy, Contracts and Consumer Law for Tennessee on
Q: How to get out of a vehicle lease after company bankruptcy in TN?

I originally leased a car from a company that went bankrupt. The new company that took over my lease canceled my damage and loss waiver without my consent, but I am still under contract with them. I received an email notifying me about this cancellation. How can I get out of this vehicle lease?

James L. Arrasmith
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answered on Mar 8, 2025

Since the company that originally leased you the vehicle has declared bankruptcy, and the new company has changed the terms without your consent, you have legitimate concerns. First, carefully review the original lease agreement to understand what terms govern transfers or changes by subsequent... View More

2 Answers | Asked in Banking, Consumer Law and Civil Litigation for Tennessee on
Q: Is a notarized satisfied lien legally binding if creditor demands payment later?

I had a boat loan which was fully settled, as confirmed by a signed and notarized document from the creditor stating that all obligations were met. Afterward, I attempted multiple times, through phone calls and a visit to their branch 70 miles away, to pay them, but was always told the case was... View More

Anthony M. Avery
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answered on Mar 3, 2025

If you get sued, use the satisfaction in Court. Make a written dispute with the credit agencies, citing the satisfaction.

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1 Answer | Asked in Civil Litigation, Consumer Law and Contracts for Tennessee on
Q: How can I legally retrieve my car from an upholstery shop in Tennessee?

I took my car to an upholstery shop, and they have had it for about three years. They have offered multiple excuses for not returning my car, such as a dumpster blocking the door. I have all my receipts and have called several times a week to retrieve it. I owe no money to the shop. What legal... View More

Anthony M. Avery
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answered on Feb 28, 2025

Hire a competent attorney to file an Action To Recover Personal Property in General Sessions. Suing and serving the correct defendant will be critical, and you might have to make a bond besides court costs.

2 Answers | Asked in Lemon Law and Consumer Law for Tennessee on
Q: Does my as-is used car purchase qualify for lemon law due to recurring issues?

I recently purchased a used car as-is. Less than two hours after driving off the lot, the dashboard lit up with a check engine light and tire sensor faults. By the time I informed the dealer, the dealership was closed for the weekend. Over the past three weeks, I've returned the car to their... View More

Carla Grebert
Carla Grebert
answered on Feb 21, 2025

The Lemon Law only protects you when you purchase a new car. It does not apply to used vehicles.

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1 Answer | Asked in Business Law and Consumer Law for Tennessee on
Q: Can a contractor charge for labor during a warranty part replacement?

A fire sprinkler repair was repaired and the part was faulty. They came back out to replace the part and didn't charge for the part but they charged for over 20 hours of labor.

Tim Akpinar
Tim Akpinar
answered on Feb 14, 2025

A Tennessee attorney could advise best, but your question remains open for two weeks. It would help to know the terms of the warranty to advise you meaningfully. But the short answer is "yes," without having the benefit of seeing the warranty. It looks like the warranty here is the part... View More

1 Answer | Asked in Consumer Law and Contracts for Tennessee on
Q: Can I still return hearing aids within 30 days as in the law if I had previously purchased from a different company?

I have had hearing aids for a couple years. This month I bought new ones from a different company. They say I can't return them because I previously purchased the older ones, even tho it was a different company.

Tim Akpinar
Tim Akpinar
answered on Feb 13, 2025

A Tennessee attorney could advise best, but your question remains open for three weeks. Until you're able to consult with local attorneys, one possibility is that the return policy is based on health reasons. If you reached out to consumer agencies or public health & hygiene agencies in... View More

1 Answer | Asked in Consumer Law for Tennessee on
Q: I went to return a item to family dollar without a receipt and was denied even though the website clearly states that I
Tim Akpinar
Tim Akpinar
answered on Jan 17, 2025

A Tennessee attorney could advise best, but your question remains open for two weeks. It looks like part of it was cut off. Although some questions go unanswered, you could try reposting with the part of the question that was left off. Good luck

1 Answer | Asked in Consumer Law for Tennessee on
Q: Is it legal for repo company to charge me to get my belongings out of a repossessed car saying $75
Anthony M. Avery
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answered on Dec 9, 2024

That is alot less than filing an Action To Recover Personal Property.

1 Answer | Asked in Consumer Law, Contracts, Civil Litigation and Collections for Tennessee on
Q: How long is the tolling law good for that is past the statue of limitations of 6 years on credit card debt in Tennessee?

This is on a credit card from 18 years ago that I have no records of.

Mr. Kent Thomas Jones
Mr. Kent Thomas Jones
answered on Nov 26, 2024

In the State of Tennessee, the statute of limitations for breach of contract is six (6) years. There are certain ways that the creditors can obtain proof that you admitted the debt within 6 years. It could be a writing that you sent or it could be a recorded call with an admission. If it has... View More

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