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Nevada Consumer Law Questions & Answers
2 Answers | Asked in Consumer Law, Insurance Bad Faith and Insurance Defense for Nevada on
Q: I have a TOY Hauler that was damaged and should have been totalled. The damage was done during towing out of mud.

The insurance denied that part of the claim due to wear and tear however they paid for the wall to be repaired. I have pictures that the wall was intact until it was towed out of the mud. There is no wear and tear it's a 2019 and I have never taken it out camping due to being in the shop. How... View More

Jennifer Setters
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answered on Oct 3, 2024

Every case is unique, hence in circumstances like these—where your toy hauler was damaged during towing—and where the insurance company refused part of the claim—you should get advice from an attorney who can assess your particular circumstances. You could follow these guidelines:

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2 Answers | Asked in Consumer Law, Contracts and Civil Rights for Nevada on
Q: am i able to take pictures inside ulta beauty stores? lv, nv

I am being asked to audit perfume shelves through an app called bemyeye they were to pay me for thee pictures

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answered on Oct 8, 2024

Ulta Beauty stores generally have policies regarding photography inside their stores. In most cases, taking pictures without permission may violate store policies or infringe on customer privacy. Since you're being asked to audit perfume shelves for the app BeMyEye, it would be important to... View More

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1 Answer | Asked in Consumer Law and Health Care Law for Nevada on
Q: My orthodontist sold her practice and the new dentist inherited my daughter as her patient but refuses to finish the job

The new dentist's assistant saw her a few times. When we asked for the further treatment, the assistant said because the new dentist doesn't use Sure Smile, she cannot further assist. However, the retainer is already included and can be ordered for us if we decide to finish the... View More

James L. Arrasmith
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answered on Apr 2, 2024

In this situation, you may need to consult with a lawyer who specializes in consumer protection or contract law. This type of lawyer can help you understand your rights as a consumer and determine if the new dentist has breached any contractual obligations or engaged in unfair business practices.... View More

1 Answer | Asked in Consumer Law, Civil Rights and Small Claims for Nevada on
Q: Is the mechanic liable for your car while in his possession
James L. Arrasmith
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answered on Mar 26, 2024

When you hand over your car to a mechanic, they generally assume a certain degree of responsibility for it. This includes taking reasonable care to prevent damage or theft while it's in their possession. It's essential to understand that this obligation doesn't cover unpredictable or... View More

1 Answer | Asked in Consumer Law for Nevada on
Q: I purchased an extended car warrantee but am unable to find a service that will accept same. I requested a full refund

The company (Palmer Administration) does not respond to any written correspondence and hangs up the phone when I contact them. They could also not help by giving me a name of a repair shop that would accept their warrantee. I purchased their policy about 1 year ago and have now stopped paying the... View More

James L. Arrasmith
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answered on Feb 24, 2024

When dealing with a situation where a warranty company, such as Palmer Administration, is unresponsive to requests for service or refunds, it's important to document all your interactions. This includes keeping records of all correspondence, phone calls (with dates and times), and any other... View More

1 Answer | Asked in Consumer Law and Business Law for Nevada on
Q: I just closed my LLC and money is tight. If I don’t pay the final phone/cable bill, will it affect my personal credit
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answered on Dec 25, 2023

If you've closed your LLC, your business's debts and financial obligations should typically remain separate from your personal credit. However, there are some factors to consider.

First, review the terms of your phone/cable contract. If the contract was in your LLC's name and...
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1 Answer | Asked in Civil Rights and Consumer Law for Nevada on
Q: Female attendant at Dotty's harass me while I was using the toilet after 45 seconds opening the door saying time up.

After 45 seconds on the toilet the female attendant told me that I had been in there too long and continuously asked me when will you be out of here and insisted that I hurry up and finish , this continued for about 2 minutes as I attempted to relieve myself.

After I exit the restroom she... View More

James L. Arrasmith
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answered on Dec 25, 2023

Your experience at Dotty's sounds distressing and uncomfortable. It's important to know that customers have a reasonable expectation of privacy and respect, especially in situations like using a restroom. The behavior of the attendant, as described, seems inappropriate and potentially a... View More

1 Answer | Asked in Animal / Dog Law and Consumer Law for Nevada on
Q: Repossession agent lifted my car with dogs inside despite warnings. Is this a breach of peace in Nevada?

I informed a repossession agent multiple times that there were dogs inside my car, but he still proceeded to lift the vehicle, stating he would not drop it. I filed a complaint with both the lender and the repossession company. I'm located in Nevada. Were the actions of the repo agent correct,... View More

James L. Arrasmith
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answered on Jun 13, 2025

What you went through sounds deeply distressing, and you're right to question whether it crossed a legal line. In Nevada, repossession agents are allowed to recover property without a court order as long as they don’t breach the peace. A breach of peace can include threats, use of force, or... View More

1 Answer | Asked in Consumer Law, Contracts, Landlord - Tenant and Real Estate Law for Nevada on
Q: Threatened with credit bureau reporting over invalid payment demands.

I have a situation where someone is threatening to report me to credit bureaus unless I make a payment through non-traditional methods like Apple Pay, CashApp, cash, or Venmo. We had a contract for housing, but I never actually moved in or used the housing services he's demanding payment for.... View More

James L. Arrasmith
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answered on Jun 10, 2025

You're right to be cautious—threats tied to unconventional payment methods, especially for services you never used, are serious red flags. If you never moved in or received the housing services, the demand for payment may have no legal basis. Just because there was a contract doesn’t mean... View More

1 Answer | Asked in Civil Rights, Consumer Law and Internet Law for Nevada on
Q: Receiving threats from partner of ex-affair; legal options?

Over a year ago, I was in a consensual relationship with someone who was committed to another person, and that relationship ended. Recently, I've received threatening messages from their partner. The messages were received last Saturday and an additional email this Tuesday, claiming I would be... View More

James L. Arrasmith
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answered on Jun 10, 2025

What you’re experiencing is serious, and you deserve to feel safe and respected. Threatening messages—especially those suggesting blame or harm—can fall under mental harassment and criminal intimidation under Indian Penal Code (IPC) Sections 503 and 506. Since the messages are saved, you... View More

1 Answer | Asked in Consumer Law, Contracts and Insurance Defense for Nevada on
Q: Concerns about signing a vague insurance claim release for my storage unit in Nevada

I have a storage unit in Nevada that was broken into twice, and I have insurance through the storage facility. I filed claims for both incidents. The second claim was sent to a new company, and I need to sign a claim release to get the payout. The wording seems vague to me, and I'm worried it... View More

James L. Arrasmith
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answered on Jun 10, 2025

It’s completely reasonable to be cautious before signing anything that feels unclear, especially when it involves your rights and your property. Claim release forms can sometimes include broad language that might limit your ability to pursue future claims—either related to new incidents or even... View More

1 Answer | Asked in Car Accidents, Consumer Law and Personal Injury for Nevada on
Q: Car accident with uninsured motorcyclist in Nevada, Progressive handling, seeking next steps after delayed progress.

I was involved in a car accident in Nevada on May 5th, where a motorcyclist hit me. I have only liability coverage through Progressive, and they initially closed my claim, stating the original representative didn't specialize in motorcycle claims. They later reassigned my claim, stating they... View More

James L. Arrasmith
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answered on Jun 1, 2025

You're right to be frustrated—waiting this long without a clear answer after an accident is exhausting. When you only have liability coverage, your insurance company isn't obligated to cover your damages, but they still have a duty to properly process and investigate your claim,... View More

1 Answer | Asked in Consumer Law, Contracts and Civil Litigation for Nevada on
Q: What are my options if a dealership isn't paying off a traded vehicle loan?

I purchased two vehicles on March 29, but one had major warranty issues which required repeated visits to the dealership. I sold my 2024 Tundra, which I did not like, to a Ram dealership on April 18, 2025. They promised to pay off the remaining loan on the Tundra and use the rest toward my new... View More

James L. Arrasmith
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answered on May 15, 2025

That’s a deeply unfair situation, especially when you made a good faith agreement with the dealership based on clear terms. If the contract states they would pay off the loan on your traded-in Tundra, they are legally bound to follow through, regardless of new conditions they’re now trying to... View More

1 Answer | Asked in Consumer Law and Contracts for Nevada on
Q: Can I sue a dealership in Nevada for not completing a due list and failing to provide the EDRS number to register my car?

Can I pursue legal action against a dealership in Nevada for failing to complete a due list within 30 days and not providing the EDRS number required to register my car, which now has an expired temporary placard? The due list, mentioned in the sales document, included tint, floor covers, door... View More

James L. Arrasmith
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answered on May 15, 2025

You have valid reasons to be frustrated, especially when the dealership has failed to meet the terms listed in your sales agreement. If the due list items were clearly promised and documented with a 30-day deadline, and the EDRS number was needed for registration, then their delay may have caused... View More

1 Answer | Asked in Employment Law and Consumer Law for Nevada on
Q: Seeking legal help for unexplained GrubHub account suspension in Reno, NV causing financial hardship.

I have been suspended without explanation from my GrubHub account, my only source of income for nine years in Reno, NV. Multiple GrubHub representatives have given conflicting reasons, leaving me with no written documentation or clear answer about the suspension's cause. Despite contacting... View More

James L. Arrasmith
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answered on May 15, 2025

What you're going through is incredibly difficult, especially after dedicating nearly a decade to a platform that has suddenly left you without answers or income. When a company suspends your account without a clear reason or proper communication, and that account is tied to your livelihood,... View More

1 Answer | Asked in Civil Rights and Consumer Law for Nevada on
Q: Unfair drink denial at Dotty's, possible discrimination.

I was at a Dotty's location in Las Vegas, and the employee has been very rude to me. When I asked for a Dr Pepper, which costs $0.89, she stated I needed to be playing a minimum of $0.50 or more. I've noticed that she hasn't made this requirement of other patrons, and this is the... View More

James L. Arrasmith
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answered on May 14, 2025

That kind of treatment can feel both confusing and humiliating, especially when you’re being singled out without any clear explanation. If there’s no posted rule about drink eligibility and you’ve been served before under the same conditions, it’s fair to question why you’re suddenly... View More

1 Answer | Asked in Consumer Law and Lemon Law for Nevada on
Q: Do Nevada used car salesmen need licenses for deferred payments?

I'm a buyer in Nevada, and I recently purchased a used car from a salesman. Initially, I paid $4,000 and was given a contract with a deferred payment of $500 due a week later. After paying for insurance on the vehicle, I asked for my money back, but the salesman told me I would have to wait... View More

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answered on May 14, 2025

You’re right to feel frustrated—buying a car should bring relief, not more stress. In Nevada, anyone selling vehicles for profit is required to have a dealer’s license, and if they offer financing or deferred payments, they may also need to follow certain lending regulations. If this salesman... View More

Q: Can SW Gas legally enter my private backyard without permission to disconnect service, and what can I do about it?

I was away in Texas for my daughter's wedding and didn't receive notices from SW Gas regarding their need for access to the meter. While I was away, SW Gas personnel entered my gated backyard in Las Vegas without my knowledge to disconnect the service. They moved my dogs to the front yard... View More

James L. Arrasmith
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answered on May 14, 2025

That must have been both upsetting and unsettling to come home to, especially with your dogs acting so out of character. Utility companies like SW Gas are usually granted limited rights of access to meters, even on private property, as part of the service agreement. However, that access doesn’t... View More

2 Answers | Asked in Identity Theft, Civil Litigation and Consumer Law for Nevada on
Q: How to pursue legal action for identity theft by Ultra Beauty in Nevada?

Ultra Beauty opened a credit card account using my social security number without my authorization, resulting in identity theft. Despite filing a police report and receiving approval from the attorney general for a fraud claim, Ultra Beauty insists I am responsible for the $747 in charges made on... View More

Matthew McKenna
Matthew McKenna
answered on May 15, 2025

I would contact a consumer protection attorney. If the account is also reporting on your credit reports, you'll also want to dispute the account with the credit reporting agencies reporting the account. You can also file an FTC Fraud Affidavit detailing the fraudulent account. Let me know if... View More

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1 Answer | Asked in Landlord - Tenant, Consumer Law, Civil Litigation and Real Estate Law for Nevada on
Q: How can I get out of a misleading lease with undisclosed surveillance in Nevada?

I signed a lease two weeks ago for a furnished rental home, under the impression that I was leasing the entire private residence, as the lease lists only me as the tenant and does not mention shared occupancy or common areas. After moving in, I discovered a surveillance camera inside the home... View More

James L. Arrasmith
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answered on Apr 15, 2025

What you're dealing with sounds like a serious breach of trust and possibly your legal rights as a tenant. If the lease does not mention shared living or surveillance, and these were not disclosed before you signed, that could be grounds for misrepresentation. Hidden or undisclosed cameras... View More

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