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Kentucky Consumer Law Questions & Answers
2 Answers | Asked in Banking and Consumer Law for Kentucky on
Q: Atlas Bank froze my account, demanded ID & access to another bank, holding $1,200. Legal? What to do?

I opened an account with Atlas Bank app six weeks ago and set up direct deposit, receiving around $1,200. When I tried to withdraw the money, they froze my account, demanding ID verification. Despite providing several images and a temporary ID, they refused to unlock my account for more than a... View More

Timothy Denison
Timothy Denison
answered on Mar 16, 2025

Not legal unless you have some prior indebtedness to Atlas Bank. Hire a lawyer to sue them and report them to the Kentucky Banking Commission.

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1 Answer | Asked in Consumer Law, Contracts and Products Liability for Kentucky on
Q: Can a dealership take my car back if I'm current on payments but have ongoing issues?

I'm in a situation with a "buy here pay here" dealership where they are threatening to take back my car. I am not behind on payments, but there have been ongoing issues with the car. The dealership offers a VIP package that includes repairs, but they have refused to fix the... View More

Timothy Denison
Timothy Denison
answered on Mar 14, 2025

No. They cannot.

1 Answer | Asked in Consumer Law, Contracts and Products Liability for Kentucky on
Q: Bought a title jumped car with refund promise. Who's in legal trouble?

I bought a car through Facebook from someone who turned out not to be the real owner, as he had title jumped the vehicle. In writing, he promised a refund for any major mechanical issues, but now neither he nor the real owner wants the car back. The car has a slipping transmission, which... View More

Timothy Denison
Timothy Denison
answered on Mar 14, 2025

You will not face any legal issues but you should probably hire a lawyer and sue both the seller and the owner for fraud.

1 Answer | Asked in Consumer Law and Real Estate Law for Kentucky on
Q: How to retrieve a car illegally towed without court in KY?

In March 2024, my car (a Cadillac) was illegally towed from a business parking lot in Cave City, KY, with no signs indicating no parking or tow-away zones. The towing company, Alvey's Towing, was rude and only mentioned they received a call to tow my car. They demanded my car key to return my... View More

Timothy Denison
Timothy Denison
answered on Mar 14, 2025

You will have to pay the tow fee. Otherwise, you will have to go to court.

1 Answer | Asked in Consumer Law, Contracts and Personal Injury for Kentucky on
Q: Can I sue for a failing transmission after purchase if seller promised repair?

I purchased a truck for $5,000 three weeks ago, and the seller knew the transmission was failing. Before buying, he advised me to have it inspected, claiming he would fix any issues. Upon inspection, I found out that repairing the transmission will cost $6,300, as there are metal pieces in the... View More

Timothy Denison
Timothy Denison
answered on Mar 7, 2025

I would first write to the seller asking him to repair the truck via the verbal agreement. If he fails to repair it, you can sue and with three witnesses, might give you a pretty good case.

1 Answer | Asked in Consumer Law and Contracts for Kentucky on
Q: Unauthorized air conditioner installation contract issue.

I received a quote for an air conditioner installation from a company, with an expected cost between $5,000 to $7,000. Instead, the quote altered to an unrealistic $10,000 to $27,000, which was beyond my capability. I did not agree to this and did not sign any contract. The company claims they... View More

Timothy Denison
Timothy Denison
answered on Feb 25, 2025

Don’t pay it and wait h for them to sue, then you can counterclaim for fraud and lack of authorization to install.

1 Answer | Asked in Car Accidents, Consumer Law, Contracts and Insurance Defense for Kentucky on
Q: Insurance paid first lienholder, not second; what should I do?

My car was totaled in an accident caused by another driver, and it had two lienholders on the title. The first lienholder was paid by the other driver's insurance company, but instead of paying the secondary lienholder, the insurance company sent the money directly to me. I used the funds to... View More

Timothy Denison
Timothy Denison
answered on Feb 17, 2025

Contact the second lienholder and see if continued payments are acceptable. In any event, you are solely liable to the second lienholder as you used their secured funds to purchase the new automobile.

2 Answers | Asked in Bankruptcy and Consumer Law for Kentucky on
Q: How or what to do I am being sued for credit card debt I am unable to pay

I have no personal property a ca I am making payments on

Timothy Denison
Timothy Denison
answered on Feb 4, 2025

You may want to look I to filing a Chapter 7 bankruptcy

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1 Answer | Asked in Consumer Law and Lemon Law for Kentucky on
Q: My mother in law bought a 2013 Jeep here in Kentucky at the end of September she has only drove it not even 100 miles

They sold off her loan to another company within 30 days of ownership this is a buy here pay here lot her engine is now seized due to water in the radiatior froze up they armor all the engine bay and whole car. This was not disclosed at the time of sale is there anything that can be done for this?

Timothy Denison
Timothy Denison
answered on Jan 10, 2025

You could potentially sue them for breach of contract and warranty unless it was purchased “asis.”

1 Answer | Asked in Consumer Law for Kentucky on
Q: Is it legal for a doctor's office to charge a surcharge on a debit card ran as a credit, she asked prior to running.

The receipt emailed does not show it as a separate line item.

Timothy Denison
Timothy Denison
answered on Jan 9, 2025

Yes. It is.

1 Answer | Asked in Consumer Law for Kentucky on
Q: I am in ky. My wife has a credit card in her name. She is unemployed due to an illness so She has no income.

Am I responsible to pay her bill as her husband?

Can the collection agency come after her assets like her car that is paid off

Timothy Denison
Timothy Denison
answered on Jan 9, 2025

No. You are not responsible for paying her bill. Yes. If they get a judgment against her, they can come after assets listed in her name.

1 Answer | Asked in Consumer Law and Lemon Law for Kentucky on
Q: 17 Ford escape with a known manufacturer defect that they have recalls for but not on my vin. What are my options if any

My car has a coolant intrusion, the 21n12 customer satisfaction program is a one time free fix the for the intrusion wirh stipulations from what I understand are manufactured at the Louisville plant under 80'000 miles. The local dealers couldn't understand why my car wasn't covered.... View More

Timothy Denison
Timothy Denison
answered on Dec 17, 2024

Are you having coolant intrusion issues with your vehicle? If so, you may have a remedy. Your narrative doesnt indicate whether your vehicle is actually and currently affected or not.

1 Answer | Asked in Consumer Law, Estate Planning, Real Estate Law and Probate for Kentucky on
Q: Can sibling take my home just cause it was left to a few of us but only one been remodeling and paying taxes for 20yrs
Timothy Denison
Timothy Denison
answered on Nov 26, 2024

Yes, although you may have a claim for the improvements you e made to the property.

1 Answer | Asked in Consumer Law for Kentucky on
Q: Is a business allowing an unauthorized return and giving the refund to the wrong person considered deceptive

I bought the materials with my credit card to protect myself. I asked if any returns if it would go back on my card and was told yes. Then asked if I would be told of any exchanges and was told yes. I would find out 90 days after and unauthorized return and the refund was put on his card that it... View More

Timothy Denison
Timothy Denison
answered on Nov 25, 2024

Take the charge and the proof to the seller in person and demand that they reverse the charge and give you the credit back. It’s their mistake, not yours.

1 Answer | Asked in Consumer Law for Kentucky on
Q: Can a used car dealer legally hold the title of a car I have purchased ?

Can a used car dealer legally hold the title of a car I have purchased ?

My husband bought a used car in May 2024. He paid cash for most of it with a $2500 balance left owed. Verbal agreement with dealer to pay it off ASAP. My husband became quite ill a month later and was hospitalized for... View More

Timothy Denison
Timothy Denison
answered on Oct 26, 2024

You need to hire an attorney and file suit against the car dealer for fraud under the Kentucky Consumer Protection Act.

1 Answer | Asked in Consumer Law for Kentucky on
Q: Debt collector deception?

Hello I had a debt collector call me to make payments. They told me original creditor may settle later. I called original creditor they no longer own it.

Timothy Denison
Timothy Denison
answered on Oct 6, 2024

Yes. You might consider counterclaiming for fraud if they file suit.

2 Answers | Asked in Arbitration / Mediation Law, Consumer Law and Banking for Kentucky on
Q: Cash app denying my dispute and not properly investigating $16,000 stolen out of my account

The the thief deposited my money directly to his account while I was incarcerated cash app is denying dispute and not investigating I don't know what to do

Timothy Denison
Timothy Denison
answered on Sep 11, 2024

You’ll need to sue both cash app and the thief.

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1 Answer | Asked in Civil Rights, Constitutional Law, Consumer Law and Employment Law for Kentucky on
Q: Department of corrections placed my fiance in The Brady center can I file an action due to him dying in the facility

I know the people that work there are supposed to do checks ever so often they didn't do so or they would have seen him brain dead he laid there so long

James L. Arrasmith
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answered on Jul 27, 2024

I understand how devastating this situation must be for you. If you believe that the Department of Corrections staff at The Brady Center were negligent in their duty to perform regular checks, leading to your fiancé's death, you might have grounds to file a legal action. It’s important to... View More

1 Answer | Asked in Bankruptcy and Consumer Law for Kentucky on
Q: Jones international University was closed in 2015 and I was left out of the discharge.
James L. Arrasmith
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answered on Jul 18, 2024

I'm sorry to hear about your situation with Jones International University. Since the school closed in 2015, you may be eligible for a closed school discharge of your federal student loans. This discharge is available if you were unable to complete your program because the school closed.... View More

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