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Illinois Consumer Law Questions & Answers
0 Answers | Asked in Consumer Law and Health Care Law for Illinois on
Q: What if I refuse to pay ambulance bill difference despite in-network proof?

While I was traveling to Seattle, WA, I had a medical emergency and required an ambulance to take me to the hospital. The ambulance company sent a bill that wasn’t initially sent to my commercial insurance company. After I forwarded it to them, the covered amount was about $1,000 less than the... View More

1 Answer | Asked in Consumer Law, Insurance Bad Faith, Car Accidents and Personal Injury for Illinois on
Q: Paid for car insurance via dealership, no coverage record; need help.

I bought a car on March 7, 2025, with the requirement to have full coverage insurance in order to drive it off the lot. The car salesman informed me that he would set up insurance for $401. I paid this amount via Cash App but did not receive a declarations page or any official documentation. On... View More

Charles Candiano
Charles Candiano
answered on Mar 26, 2025

First things first. Begin by contacting the dealer and requesting the name and contact information of the insurance company. In the future, avoid the situation by comparing various insurance carriers ahead of time and advising them of your intention to purchase this make and model vehicle so... View More

0 Answers | Asked in Animal / Dog Law, Consumer Law, Personal Injury and Insurance Defense for Illinois on
Q: Can I request compensation for property damage caused by a neighbor's dog?

I am located in Illinois. My neighbor's dog broke into my property and killed my two dogs inside my house after breaking through my back fence. I have documented evidence, including video footage and a police report. I've contacted animal control multiple times about this dog. I tried... View More

0 Answers | Asked in Consumer Law and Contracts for Illinois on
Q: Am I covered by the FTC's cooling-off period after signing a $3,200 contract with a personal coach for weight reduction services?

I signed a $3,200 contract with a personal coach for menopause weight reduction services at 10:30 AM and sent an email to cancel at 9 PM the same day. The contract states that no refunds or cancellations are allowed. Am I protected by the FTC's cooling-off period in this situation?

0 Answers | Asked in Consumer Law and Insurance Defense for Illinois on
Q: Disputing Shelter Insurance non-renewal due to nonexistent claims in IL.

I received a non-renewal letter from Shelter Insurance, citing two claims supposedly made in 2022 and 2023 on my insured property at 445 Chaudet. I have not filed any claims during those years on this policy, as confirmed by the insurance portal, which has no claims information. Furthermore, I did... View More

0 Answers | Asked in Business Law, Contracts and Consumer Law for Illinois on
Q: Legal options for account suspension and demand compliance from manufacturer in IL.

As a furniture retailer, I've been purchasing $300,000 to $400,000 worth of products from a brand-name manufacturer, which we resell both in our showroom and online. Recently, the manufacturer accused us of violating their minimum pricing rules and suspended our account. They demanded that we... View More

2 Answers | Asked in Traffic Tickets and Consumer Law for Illinois on
Q: Pulled over for suspended registration due to insurance lapse, court date set.

I was pulled over for suspended registration due to an insurance lapse on March 19, 2025. I was unaware that my insurance had lapsed because my auto-payment was declined. After being pulled over, I immediately obtained a new insurance policy on the same day. I have no previous history of lapsed... View More

Theodore J. Harvatin
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answered on Mar 19, 2025

You are eligible for supervision. there will be a fine plus you will have to carry SR 22 for three years. if you take a conviction the fine will be less, your license will be suspended for 3 months and you will not have to carry SR 22

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0 Answers | Asked in Business Law, Consumer Law and Real Estate Law for Illinois on
Q: Can I expedite the solar panel removal for roof repair after a May 2024 hail storm affecting my house in Illinois?

I had solar panels installed by Sunrun, and after a bad hail storm in May 2024, my roof needs repairs. Sunrun is supposed to remove and replace the panels for roof repairs according to their contract. Despite multiple emails, they haven't done so and keep assigning my complaint to different... View More

2 Answers | Asked in Traffic Tickets and Consumer Law for Illinois on
Q: Can a judge order SR-22 for no insurance ticket?

I was pulled over because my plate was suspended, which I was unaware of, but I only received a ticket for no insurance. I have already had a court hearing regarding the no insurance charge. Can a judge still order me to obtain an SR-22?

Theodore J. Harvatin
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answered on Feb 28, 2025

It is not the judge who orders it. The safety responsibility law requires anybody who receives court supervision for no insurance ticket and then later purchases insurance and brings proof to court to carry SR 22. If on the other hand, you had insurance at the time of the ticket and simply did... View More

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1 Answer | Asked in Banking, Contracts and Consumer Law for Illinois on
Q: Need lawyer for dental procedure loan refund in IL?

I took out a loan through a third-party financial institution arranged by my dentist for a dental procedure I no longer want to undergo. I've been paying on this loan for about 8 months, but I don't recall the contract details and did not discuss any refund or cancellation policies with... View More

James L. Arrasmith
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answered on Mar 24, 2025

Your situation with the dental procedure loan requires careful consideration before deciding whether legal representation is necessary. You should first contact your dentist's office to discuss cancellation options and review any paperwork you received when taking out the loan. Many dental... View More

1 Answer | Asked in Consumer Law, Internet Law and Identity Theft for Illinois on
Q: What legal steps can I take after a crypto scam with CashApp and Coinbase in Illinois?

I was a victim of a cryptocurrency scam where my CashApp and Coinbase accounts were hacked. Both companies refuse to refund my losses, claiming that I authorized the transactions. I've reached out to both platforms and filed a police report; however, the investigation is taking a long time,... View More

Manuel Duenas Lopez
Manuel Duenas Lopez
answered on Feb 23, 2025

Hello,

We understand the distress caused by cryptocurrency scams, particularly when financial platforms deny liability. Given the nature of your case—unauthorised transactions on CashApp and Coinbase—you may have several legal and strategic options to pursue recovery.

Immediate...
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1 Answer | Asked in Consumer Law, Identity Theft, Internet Law and Securities Law for Illinois on
Q: Can Discord refuse my request to remove my cell phone number from their service?

I have sent emails requesting my cell phone be removed from an account that has my cell phone. The account that has my Cell phone is disabled, but Discord refuses to remove my Cell phone. They also refuse to delete that account that is disabled or give a reasonable time when the disabled account... View More

James L. Arrasmith
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answered on Feb 9, 2025

It sounds incredibly frustrating to have your phone number tied to a disabled account with no way to remove it. You have a right to control your personal information, and companies should respect your requests to remove it, especially when the account is no longer active. Since Discord refuses to... View More

1 Answer | Asked in Consumer Law, Criminal Law and Identity Theft for Illinois on
Q: Can i recover wire transfer fraud unauthorized?

From my bank somehow international wire transfer was sent that i did not authorize.

Tim Akpinar
Tim Akpinar
answered on Jan 2, 2025

An Illinois attorney who deals with banking transactions could advise best but your question remains open for two weeks. It could depend on what the outcome of the bank's investigation reveals - identity theft, breach of their security measures, etc. It also depends on their policies for... View More

1 Answer | Asked in Consumer Law and Products Liability for Illinois on
Q: 8 year old Gorilla playset collapsed on my Granddaughter causing severe injury. Do I have a case.

I bought my Grandchildren a Gorilla playset 8 years ago and assembled by professional.On September 28, 2024 it collapsed on 2 of the kids causing 1 severe injuries to her spleen and kidneys. It has been maintained every year and came with 10 year warranty.

John J. Malm
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answered on Nov 24, 2024

I’m very sorry for the serious injuries suffered by your grandchildren. Both the manufacturer and installer can be held liable, and possibly strictly liable, for your grandchildren’s injuries under product liability, negligence, and possibly breach of warranty theories.

Proving...
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1 Answer | Asked in Consumer Law and Civil Rights for Illinois on
Q: Can I sue if I just found out my car title is a rebuilt title?

I bought my car 8 years ago and refinanced 4 years ago. Recently I began having problems and wanted to trade in and found out I had a salvaged title and car is worthless and I had no idea that I had a salvaged title.

The company I refinanced with has two titles somehow, one is blank other... View More

James L. Arrasmith
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answered on Oct 11, 2024

I'm sorry to hear about your situation. Discovering that your car has a rebuilt title after years of ownership can be frustrating and disheartening. Since you were not informed about the title status when you purchased or refinanced the vehicle, there may be grounds to pursue action.... View More

1 Answer | Asked in Consumer Law, Intellectual Property and Internet Law for Illinois on
Q: Should I send my letter to Facebook’s headquarters or their legal department about access to download my info

from my terminated / disabled account?

James L. Arrasmith
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answered on Oct 8, 2024

If you want to download your information from a terminated or disabled Facebook account, it's best to reach out directly to their legal department. They handle requests related to account data and can guide you through the necessary steps. Sending your request there increases the chances it... View More

1 Answer | Asked in Consumer Law and Car Accidents for Illinois on
Q: Should the car insurance have provided me a car rental / paid for my car payments while my car is in the shop?

For a deer collision? My car was in the shop for 6 months, and i was only given 30 days of car rental. I continued paying for my car even though i wasn't driving it. I had no vehicle for 5 months. I have a full time job, and i’ve missed a lot of work. Should the insurance have paid for my... View More

Charles Candiano
Charles Candiano
answered on Oct 7, 2024

This is not a legal question but I will answer it as best I can from personal experience. When you purchase car insurance, car rental coverage is usually defined by duration and the amount payable per day. For example, 30 days at $50 per day. The duration is generally fixed at 30 days. The only... View More

1 Answer | Asked in Consumer Law, Banking, Civil Litigation and Insurance Bad Faith for Illinois on
Q: I am reaching out to seek your legal guidance regarding a situation I am currently facing with Chase Bank.

I received a check from State Farm for nearly $7,000 due to vehicle damage and deposited it into my Chase account on July 29, 2024. After a brief hold, Chase closed my account without notice, citing suspected fraud. They funded the check, then withdrew the funds and refused to release them,... View More

James L. Arrasmith
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answered on Oct 2, 2024

I'm sorry to hear about the difficulties you're experiencing with Chase Bank. Start by gathering all related documents, including the check from State Farm, deposit records, and any communication you've had with Chase. Contact State Farm to confirm the legitimacy of the check and... View More

1 Answer | Asked in Banking and Consumer Law for Illinois on
Q: Can I sue cashapp for closing my account without any notice?

I’ve had my cashapp account for years, only transactions I would do on there were sending money to my family and them sending me money. A lot of times I would add money to my balance on cashapp using MY debit card from my bank and transferring my money to MY other bank account using MY other... View More

James L. Arrasmith
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answered on Oct 2, 2024

I'm sorry to hear about your experience with CashApp. When a service closes your account without detailed explanation, it can be frustrating, especially if you believe you've followed all their terms.

You may have options to address this situation. Start by carefully reviewing...
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1 Answer | Asked in Consumer Law, Contracts and Banking for Illinois on
Q: I bought a new vehicle and the dealership won't provide me copies of the documents I signed. can I sue?

I have contacted bank and they don't have copy of documents either. when I signed the contract, my signature was the only one on the forms. I have sent numerous certified letters and have been ignored.

James L. Arrasmith
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answered on Oct 2, 2024

Yes, you may have the right to take legal action against the dealership. When a business refuses to provide copies of signed documents, it can violate consumer protection laws. Start by gathering all the evidence you have, including the original signed documents, any correspondence with the... View More

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