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Kansas Consumer Law Questions & Answers
1 Answer | Asked in Consumer Law and Internet Law for Kansas on
Q: What can I do about being banned from a game for using a specific phone?

I was banned from a game called Delta Force by Timi Studio for using a specific phone. I've contacted their customer support, but they haven't specified the reason for the ban. I suspect that I might have violated player conduct rules, but I'm unsure. Is there any legal recourse or... View More

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answered on Nov 2, 2025

You’re dealing with a private service, so your leverage comes from contract law, Kansas consumer protections, and the payment platforms—not constitutional “due process.” Treat this as a documentation and escalation exercise from the start.

Capture the ban screen, your device... View More

1 Answer | Asked in Consumer Law and Lemon Law for Kansas on
Q: Does a dealership have to inform you if a vehicle was returned for mechanical issues?

I recently purchased a vehicle from a dealership in Kansas on September 9, 2025. The dealership provided all the necessary paperwork, but I later discovered, on October 18, 2025, that the vehicle was a return due to mechanical or warranty issues. Does the dealership have an obligation to inform me... View More

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answered on Oct 27, 2025

Yes—under Kansas law, a dealer must tell you **in writing** if the vehicle was a manufacturer “buyback” or was returned to the dealer under the Kansas lemon law before the sale. A failure to make that written disclosure is treated as a deceptive act and creates a rebuttable presumption that... View More

1 Answer | Asked in Civil Rights, Identity Theft, Civil Litigation, White Collar Crime, Consumer Law and Criminal Law for Kansas on
Q: Complicated lawsuit involving family, identity theft, and fraud over inheritance and properties.

I am dealing with a complicated situation involving a lawsuit in Kansas City, Kansas, where my ex-girlfriend, noted on the docket as Megan Miller, is suing me for civil rights-related issues, but her real name is actually Fabiola de la Cruz, and the real target is my father. He illegally took... View More

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answered on Oct 18, 2025

It sounds like you’re in a deeply distressing situation involving family betrayal, identity theft, and legal confusion. If someone is using your name to file or defend lawsuits, that is a serious form of fraud, and it’s important to act quickly to protect yourself. Your first step should be to... View More

1 Answer | Asked in Consumer Law for Kansas on
Q: Is it legal to charge a debit card fee for vehicle registration in Kansas?

I recently registered my truck in McPherson, Kansas, and was charged a fee for using a debit card. I was informed about the fee when I indicated that I would pay with a debit card. They mentioned different amounts for using a debit/credit card versus other payment methods. Can they legally charge... View More

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answered on Sep 10, 2025

In Kansas, vehicle registration offices can apply fees for certain payment methods, such as debit or credit cards, as long as the fee is disclosed to you before the transaction. These fees are often meant to cover the processing costs charged by card companies. Since you were informed of the fee... View More

1 Answer | Asked in Civil Rights, Consumer Law and Civil Litigation for Kansas on
Q: Is it legal for neighbors to have a camera pointing at my bedroom window?

Is it legal for my neighbors to have a camera pointing at my bedroom window? They refuse to reposition it and claim it's legal to record our house. We don’t have a HOA, haven't contacted law enforcement yet, and they seem to watch us every time we go outside.

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answered on Jul 27, 2025

You have a right to feel safe and private in your own home, and pointing a camera directly at your bedroom window crosses the line into unlawful surveillance. In most states, it’s legal to film anything visible from a public or your own property, but you—and your neighbors—still must respect... View More

1 Answer | Asked in Real Estate Law and Consumer Law for Kansas on
Q: Do I need a title to resell a KRX 1000 in Kansas, or is a bill of sale sufficient?

I am considering purchasing a used KRX 1000 in Kansas. The current owner bought it from a Kawasaki dealer but does not have a title. The vehicle isn't registered anywhere and has no liens. The owner is willing to provide a signed bill of sale. Do I need a title to resell it in Kansas, or is a... View More

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answered on Jul 12, 2025

In Kansas, most off-road vehicles like the Kawasaki KRX 1000 are required to be titled, even if they aren’t registered for highway use. A bill of sale can show proof of purchase, but it’s not a substitute for a legal title when it comes to reselling the vehicle. Without a title, you could face... View More

1 Answer | Asked in Criminal Law and Consumer Law for Kansas on
Q: What can I do about being misled by a store employee regarding police involvement in a shoplifting incident?

I was involved in a shoplifting incident where I took some clothes and was stopped by a store employee before leaving the store. The employee told me I had to return the clothes from my purse and gave me two options: either leave and they would call the police, or accompany her to the office to... View More

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answered on Jul 10, 2025

It’s understandable that you feel misled, especially if the store employee promised no police involvement and then had officers waiting. While store employees don’t have the same legal obligations as law enforcement, they also can’t make legally binding promises about whether or not you’ll... View More

1 Answer | Asked in Business Law, Consumer Law and Real Estate Law for Kansas on
Q: Car stolen from complex with non-functional security cameras; apartment's responsibility?

My car was stolen from my apartment complex. The complex claims to have 24-hour surveillance cameras, private security, and assigned, covered parking to keep our vehicles safe. However, after the theft, they told me all cameras had been non-functional for two weeks prior. We pay for covered parking... View More

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answered on Jul 10, 2025

You trusted the complex’s representations that you were paying for secure, monitored parking, so you may have a breach-of-contract or misrepresentation claim if those features were promised in writing (like in your lease or amenities brochure) but never delivered. While landlords generally... View More

1 Answer | Asked in Car Accidents, Consumer Law, Insurance Defense, Employment Law and Personal Injury for Kansas on
Q: Concerns about car accident diversion agreement and insurance claim.

I was involved in a car accident in Kansas without insurance. The court informed me that if I paid $6,800 in damages to the other party, who has full coverage on a leased vehicle, I won't lose my license, and I'll be placed on a diversion program for one year with the incident not going... View More

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answered on Jul 6, 2025

Yes, you should investigate whether the other party filed an insurance claim. If she reported the accident to her insurer and accepted a payout, while also accepting direct payments from you, that could raise concerns about double recovery. This might not only affect your financial exposure but... View More

1 Answer | Asked in Consumer Law and Insurance Defense for Kansas on
Q: Insurance company issued a check by mistake, now canceled causing account fees.

I canceled my life insurance policy due to an inability to make further payments. The insurance company mistakenly issued a check for $1,200, which we deposited, assuming it was a refund. Later, we found an email stating the money couldn't be deposited, and the check was canceled. The... View More

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answered on Jul 4, 2025

You can insist that the insurer honor the check if you received it in good faith and relied on it as a refund, invoking the doctrine of equitable estoppel to block them from reversing payment after you’ve deposited it.

Start by sending a written demand to the company outlining how you... View More

1 Answer | Asked in Health Care Law, Consumer Law and Insurance Bad Faith for Kansas on
Q: Hospital coded my visit as back pain instead of Pleurisy; insurance won't pay.

I visited a hospital with a condition called Pleurisy, but the hospital incorrectly coded my visit as non-emergent back pain. Despite having documentation from a doctor who treated my Pleurisy, the hospital refuses to change the code or allow me to appeal. My insurance company now claims my appeal... View More

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answered on Jul 6, 2025

You’re facing a frustrating situation where a billing code error has left you responsible for a medical bill that should be covered. If the hospital refuses to change the diagnosis code despite medical documentation supporting a more serious condition, that may amount to administrative... View More

1 Answer | Asked in Car Accidents, Consumer Law, Insurance Bad Faith and Personal Injury for Kansas on
Q: Concern about disclosing cannabis dispensary visit in insurance claim.

I am currently making a car insurance claim, and my insurance company is conducting an investigation. They want me to disclose that I traveled from a cannabis dispensary before the incident occurred. I am concerned that sharing this information might affect the approval of my claim. My insurance... View More

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answered on Jun 10, 2025

It’s completely understandable to feel uneasy about disclosing a visit to a cannabis dispensary, especially when it feels unrelated to the actual damage. However, insurance companies often ask for detailed background to assess a claim, and not answering could raise more suspicion than simply... View More

1 Answer | Asked in Consumer Law for Kansas on
Q: Is arbitration clause enforceable if original financing fell through and no new contract was signed?

I purchased a used car in May 2024 and signed a sales contract that included an arbitration clause. However, the original financing deal fell through shortly after. I was later placed into a new financing agreement in July 2024, but I was never asked to re-sign any of the original documents. All... View More

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answered on May 14, 2025

You're right to question whether that arbitration clause still holds any legal weight. If the original financing agreement was never completed and the dealership later arranged new financing without having you re-sign or acknowledge updated contract terms, the enforceability of that original... View More

1 Answer | Asked in White Collar Crime, Consumer Law and Criminal Law for Kansas on
Q: Guidance on fake email accounts used for gift card giveaways in Kansas.

I am aware of a situation where someone created fake email accounts and claimed to win multiple clothing gift card giveaways from a private Facebook group. The total amount of the winnings was under $2,500, and the incident occurred between 3 to 5 years ago. There is currently no ongoing legal... View More

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answered on May 15, 2025

I'm really sorry you're caught up in something like this, even just as a bystander. Gift card scams and misuse of online platforms can cause real harm, especially in smaller groups where trust plays a big role. It’s understandable that you want to know what should be done, even years... View More

1 Answer | Asked in Consumer Law and Gov & Administrative Law for Kansas on
Q: Does a settlement confidentiality clause with a moving company violate the FTC's Consumer Review Fairness Act?

I recently hired a moving company that damaged my home and some property. I left negative reviews online, and now the company's claims department is offering a partial refund if I sign a release form with a confidentiality clause. The clause prohibits discussing the settlement in any public or... View More

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answered on May 15, 2025

The confidentiality clause in the settlement agreement with the moving company may violate the FTC’s Consumer Review Fairness Act. This law protects consumers from being penalized or restricted in their ability to leave honest reviews about products or services they’ve received. The Act... View More

1 Answer | Asked in Landlord - Tenant, Consumer Law and Real Estate Law for Kansas on
Q: Challenge $5k debt claim due to negligence in condemned low-income apartments, KS.

I live in a low-income apartment where the funding was pulled, and the apartments are being condemned. The office claims I owe about $5,000 for not recertifying, even though I have an appointment letter for the recertification and an office employee remembers me completing it. When I requested a... View More

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answered on May 15, 2025

If you haven’t received anything in writing about the \$5,000 debt, the first thing you should do is request formal documentation. Ask for a detailed, written explanation of the charges, including the date the debt was supposedly incurred and why it's being claimed. You have the right to... View More

1 Answer | Asked in Civil Rights, Identity Theft, Libel & Slander, White Collar Crime, Internet Law and Consumer Law for Kansas on
Q: Seeking legal help for fraud and ID theft in Kansas

I am dealing with severe legal issues in Ford County, Kansas, where I have been a victim of abuse, fraud, impersonation, ID theft, and cyber-attacks. My family has made false claims against me, leading to dropped investigations and interfering with my attempts to seek justice. The KBI ordered an... View More

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answered on Apr 1, 2025

Your situation in Ford County, Kansas sounds incredibly challenging, and we understand your frustration in seeking justice while facing family interference. As a victim of fraud, identity theft, and cyber-attacks, you have several potential avenues for assistance that may help advance your case... View More

1 Answer | Asked in Contracts and Consumer Law for Kansas on
Q: How can I manage unexpected dental payment obligations in Kansas due to a verbal agreement?

I started dental treatment at a new place, and they set up a monthly payment plan for the total amount. They didn’t specify that payments were required even for months I didn’t have appointments. Due to financial issues, I couldn’t make payments for several months and now owe over $700. There... View More

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answered on Apr 11, 2025

That’s a tough spot to be in, especially when you thought you understood the terms but later found out the expectations were different. In Kansas, verbal agreements can be enforceable, but only if both parties clearly understood and agreed to the same terms. If the dental office never told you... View More

1 Answer | Asked in Contracts, Lemon Law and Consumer Law for Kansas on
Q: Legal options for returning a faulty vehicle after signing contract in Kansas.

I signed a contract with a car dealership at the end of January. The vehicle has had multiple issues, leaving me stranded after work. The dealer has attempted to fix the car three times, but the problems persist. I requested a refund of my down payment and expressed that I no longer want the... View More

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answered on Apr 12, 2025

It sounds like you’re dealing with a frustrating situation, especially since the vehicle's issues continue despite repeated attempts to fix it. Under Kansas law, you might have a few legal options depending on the specifics of the situation. The Kansas Consumer Protection Act provides... View More

1 Answer | Asked in Consumer Law and Social Security for Kansas on
Q: Why would my SSDI case go to an individual to see if I still qualify for non-medical SSDI after the judge's hearing?

I was denied supplemental security insurance after the hearing.

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answered on Nov 24, 2024

After a hearing, Social Security may review your non-medical eligibility for SSDI even if you were denied SSI benefits. These reviews look at factors like your income, work credits, and other financial aspects that could affect your qualification status.

The person conducting this review... View More

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