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North Carolina Consumer Law Questions & Answers
0 Answers | Asked in Consumer Law for North Carolina on
Q: Clarification on Metronet flyer pricing wording accuracy.

I have a question about the accuracy of the wording in a Metronet promotional flyer for their 150/150Mb internet plan. The flyer advertises an initial price of $34.95 for the first twelve months, with a price increase of $10 "per month" beginning in the thirteenth month. Does this wording... View More

1 Answer | Asked in Civil Litigation, Consumer Law and Contracts for North Carolina on
Q: I sent $8,200 to Liaz Legacy Solutions LLC in Statesville, NC, but they never provided the service. What should I do?

I sent $8,200 to Liaz Legacy Solutions LLC in Statesville, NC, for a service, but they never provided the service and have been giving me the runaround. They mailed me back a copy of the cashed check, and the compound interest is now $200. The transaction occurred on 10/24/2024. I want to sue them... View More

Lynn Ellen Coleman
Lynn Ellen Coleman
answered on Feb 27, 2025

You can sue them in small claims court in Iredell County or any other county where they do business. This is a corporation so you will need to go to the Secretary of State's office and get their registered office and registered agent for service.

You will not be able to recover...
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0 Answers | Asked in Consumer Law and Civil Litigation for North Carolina on
Q: Dealership refusing to honor warranty for car with 88,000 miles.

I am the original owner of a car with a 100,000 mile/10-year powertrain warranty, which became active in 2016 and covers issues like excessive oil consumption. The car currently has 88,000 miles. Despite meticulously maintaining the vehicle, the dealership is refusing to honor the warranty, citing... View More

0 Answers | Asked in Identity Theft, Consumer Law and Civil Litigation for North Carolina on
Q: Can I sue McDonald's for identity theft by their manager in NC?

In 2017, I accidentally left my wallet at a McDonald's in Kitty Hawk while on vacation. The wallet, containing $1500, gift cards, and my personal information, was stolen by the McDonald's manager, who has since been imprisoned. As a result, I've been dealing with significant identity... View More

0 Answers | Asked in Car Accidents, Consumer Law and Insurance Bad Faith for North Carolina on
Q: Totaled car, GAP insurance issue with $5,943.69 balance and refund delay. Legal action?

I was in an accident on January 18, 2025, and my car was totaled. I financed the vehicle through Mazda and had GAP insurance included in my contract. My insurance, Progressive, covered $30,000 for the vehicle with a $1,000 deductible, leaving a balance of over $10,000 on my loan. GAP insurance only... View More

0 Answers | Asked in Business Law, Contracts, Civil Litigation and Consumer Law for North Carolina on
Q: Can I refile a dismissed case Pro Se and file for Summary Judgment in NC?

I am a plaintiff in North Carolina and recently dismissed my case without prejudice due to difficulties with upfront attorney fees. The case involved Unfair Business Practices, Breach of Contract, Fraud, and Money Had and Received. Before dismissing, my attorney filed for Summary Judgment, but it... View More

1 Answer | Asked in Civil Litigation, Consumer Law and Contracts for North Carolina on
Q: Can I refile my dismissed case as Pro Se and file for Summary Judgment in NC?

I am a plaintiff in North Carolina. A month ago, I dismissed my case without prejudice due to difficulties with upfront attorney fees. The case involves four counts: Unfair Business Practices, Breach of Contract, Fraud, and Money Had and Received. I plan on refiling the case as Pro Se and intend to... View More

Lynn Ellen Coleman
Lynn Ellen Coleman
answered on Feb 22, 2025

If you are going to represent yourself, you MUST familiarize yourself with the North Carolina Rules of Civil Proceudre in their entirety, as well as your Local Rules of Court and the General Rules of Practice. Pro se do not get a break, you are held to the same standards as an attorney.... View More

1 Answer | Asked in Consumer Law, Contracts and Civil Litigation for North Carolina on
Q: How can I recover my $200,000 from a fraudulent transaction?

A woman from another nation offered $200,000 to two people in my church, with a requirement of paying $1,500 upfront. We each complied, and while others received their money, she is refusing to send me the $200,000. We have a written agreement. I've threatened to expose her on social media.... View More

Lynn Ellen Coleman
Lynn Ellen Coleman
answered on Feb 22, 2025

"From another nation"? Are you saying you were a victim of an online scam? If so, Your best option is to report the issue to law enforcement. If law enforcement says this is a civil act, then they wll not accept the case. Exposing this person on social media will only lead to this person... View More

0 Answers | Asked in Banking and Consumer Law for North Carolina on
Q: Citi rewards deposited into wrong account; how to recover funds?

I earned $618.14 in rewards from my Citi credit card. I intended to have it deposited into my banking account, but instead, Citi deposited it into a Wells Fargo account that I do not own. Wells Fargo confirmed that I have never had an account ending in the digits Citi mentions. Despite numerous... View More

0 Answers | Asked in Car Accidents, Consumer Law and Insurance Defense for North Carolina on
Q: What to do if insurance denies claim due to no rideshare option?

I was involved in an at-fault auto accident in North Carolina while delivering packages, and my insurance denied the other driver's claim because I didn't have the rideshare option, which I thought I had selected. I have not received any legal demands from the other driver, but I am... View More

1 Answer | Asked in Consumer Law and Insurance Defense for North Carolina on
Q: Can I sue an insurance company for not repairing my car 9 years ago, citing lack of full coverage, although it was required for my financed vehicle?

Can I sue an insurance company for not repairing my car 9 years ago due to their claim that I didn't have full coverage, even though my financed vehicle required proof of full coverage to drive it off the lot? The insurance company said they would repair the other party's car but not... View More

Lynn Ellen Coleman
Lynn Ellen Coleman
answered on Feb 17, 2025

The statute of limitation for breach of contract in North Carolina is three years from the date of the breach. You have waited too long to take legal action. If you sue, you will not win.

0 Answers | Asked in Civil Litigation, Consumer Law and Real Estate Law for North Carolina on
Q: Do I have to pay impound fees if my car was taken without permission?

I had my project car taken from my yard without permission, and it ended up impounded. The impound lot knows who took the car, as I helped them communicate with the impounder. They are still insisting I pay the fees to retrieve it. The police advised me that though the towing company's charges... View More

0 Answers | Asked in Consumer Law and Internet Law for North Carolina on
Q: Is it illegal to use someone else's email for newsletters as a prank in NC?

Is it illegal in North Carolina for someone to use another person's email to sign them up for numerous newsletters as a prank? The person whose email was used has experienced inconvenience. The act was carried out by an upset ex who had access to the email, but there hasn't been any... View More

0 Answers | Asked in Lemon Law and Consumer Law for North Carolina on
Q: What can I do about my 2024 Kia leaking water again despite dealership repairs?

I have a 2024 Kia that has been consistently leaking water in the passenger seat. I noticed the issue again today, a few months after the last repair. All repairs have been done under warranty by a Kia dealership. What are my options for resolving this recurring issue?

0 Answers | Asked in Consumer Law, Criminal Law, Gov & Administrative Law and Identity Theft for North Carolina on
Q: What kind of lawyer can I get to subpoena DMV camera footage, noticed missing documents immediately after dmv visit.

After my appointment dmv gave me back my files together as a bunch. I put them in my folder which I had gone with (no backpack). Once I got home, I started putting my files back into the cabinets and noticed my passport and lease missing. I immediately drove back and asked for my missing passport.... View More

1 Answer | Asked in Consumer Law and Collections for North Carolina on
Q: Being sued for debt but summons was delivered to the wrong address and not signed by me - what should my next step be?

I discovered recently that a lawsuit was filed against me due to my Discover debt. I had no knowledge that it was assigned to an attorney's office. I was on the Mecklenburg court site to verify something regarding a different situation and I seen the lawsuit information. The summons was served... View More

Lynn Ellen Coleman
Lynn Ellen Coleman
answered on Feb 4, 2025

You will need to file a motion to set aside the entry of default due to faulty service under Rule 60. If it was served by mail, an affidavit from you will be required with proof of your correct address. You will likely need a lawyer to help you because there are no "forms" for this Motion... View More

1 Answer | Asked in Consumer Law, Contracts, Legal Malpractice and Small Claims for North Carolina on
Q: My attorney used all of my retainer then withdrew from my case a few days later. Can i get a partial refund?

Attorneys grounds for withdrawal are said to be medical issues.

If I have to pay another attorney to familiarize themselves with my case, does that not make at least a large portion of my withdrawing attorneys fees that have been charged useless? It appears malicious to send a bill using... View More

Lynn Ellen Coleman
Lynn Ellen Coleman
answered on Jan 13, 2025

Your attorney is entitled to be compensated based upon the terms of your fee contract. It is impossible to predict if the attorney's retention of the retainer is justified because we do not know when the medical issues arose. You are entitled to an explanation of what work the attorney did,... View More

1 Answer | Asked in Consumer Law, Criminal Law, Federal Crimes and Municipal Law for North Carolina on
Q: North Carolina handgun & ammo related question.

Let's say I'm currently over 18 and under 21. I'm looking to have a parent purchase the firearm/ammo through a FFL to the give to me through private sale as a Gift. However, I'd like them to use a credit card or the store credit card that's in my name. Would this violate any laws?

James L. Arrasmith
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answered on Jan 10, 2025

This scenario raises several legal concerns. Using your credit card for a firearm purchase that's officially being made by your parent could be considered a "straw purchase" - where someone buys a gun on behalf of another person who can't legally buy it themselves. Federal law... View More

3 Answers | Asked in Consumer Law and Bankruptcy for North Carolina on
Q: I put up a title for a loan, but the title was sent back to me by mistake, what could the title company do ?

The DMV told me that the tiitle was satisfied which means it has no lien on it, I am having some financial difficulties , what actions could they take ?

W. J. Winterstein Jr.
PREMIUM
W. J. Winterstein Jr.
answered on Dec 27, 2024

I've had cases where such a lender goes to non-bankruptcy court with a plea of either unilateral or mutual mistake, and gets the title back by court order, but no damages award.

You don't state the value of the auto. If your fiscal problems are serious, speak to an experienced...
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1 Answer | Asked in Consumer Law and Business Law for North Carolina on
Q: Is there a way to get the money back?

Bought a suit and within the hour changed my mind, went to cancel/refund and only then was I informed about their “no refund policy” but was instead given store credit. Just seems awfully sketchy on their end if there’s nothing that can be done.

Tim Akpinar
Tim Akpinar
answered on Jan 8, 2025

A North Carolina attorney could advise best, but your question remains open for two weeks. It could come down to a matter of whether the store used adequate measures to give the public notice of their refund policy. Since the pandemic, some stores have implemented stricter return policies. Good luck

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